Collections Executive

amplify5; Wes-Kaap; On-site; ZAR 180,000 - 260,000; Full time

Job summary

amplify5 is seeking a Collections Executive to join a high-performing team focused on delivering exceptional customer outcomes while managing complex and late-stage arrears portfolios. The role emphasizes engaging with customers in financial difficulty, conducting affordability assessments, negotiating sustainable repayment plans, and ensuring compliance with policies and regulatory requirements.

This position requires strong communication and multi-system proficiency and offers exposure to UK

Qualifications

• Grade 12 / Matric is required.
• 24–36 months of UK collections experience in a BPO banking, credit, or lending environment.
• Experience handling high-risk or complex collections accounts.
• Strong negotiation and affordability assessment capabilities.

Responsibilities

• Manage complex and late-stage collections accounts in a UK banking, credit, or lending setting.
• Engage with customers in financial difficulty, conducting affordability assessments.
• Negotiate repayment plans to meet collections and recovery targets.
• Handle vulnerable customers with empathy, professionalism, and a customer-first approach.
• Maintain accurate customer records across multiple systems.
• Collaborate with internal stakeholders to resolve complex cases and contribute to continuous improvement.

Skills

Affordability assessment

Negotiation skills

Communication

Customer engagement

CRM systems

Education

Grade 12 / Matric

Job description

We are seeking Collections Executive to join a high-performing team focused on delivering exceptional customer outcomes while managing complex and late-stage arrears portfolios.

Key Responsibilities

• Manage complex and late-stage collections accounts within a UK Banking, Credit, or Lending environment.
• Engage with customers experiencing financial difficulties, conducting detailed affordability assessments and identifying appropriate support solutions.
• Negotiate realistic and sustainable repayment plans while achieving collections and recovery targets.
• Handle vulnerable and financially distressed customers with empathy, professionalism, and a customer-first approach.
• Resolve customer queries relating to overdue accounts, payments, arrears, and collections matters.
• Ensure compliance with collections policies, procedures, and regulatory requirements while delivering fair customer outcomes.
• Maintain accurate customer records and case documentation across multiple systems.
• Collaborate with internal stakeholders to resolve complex cases and contribute to continuous improvement initiatives.

What We're Looking For

• Grade 12 / Matric
• Minimum 24 - 36 months' collections experience within a UK BPO Banking, Credit, or Lending environment
• Experience managing complex or high-risk collections accounts
• Strong affordability assessment and repayment negotiation skills
• Excellent communication and customer engagement abilities
• Ability to work across multiple systems and CRM platforms simultaneously