Operations Agent: Sales Contact Centre (Night Shift)

WNS; Cape Town; On-site; ZAR 133,920 - 200,880; Full time

Job summary

WNS Global Services Inc. is seeking motivated call centre agents focused on inbound sales and service. The role involves handling inbound and outbound calls to trade vehicles, identify information gaps, and close deals with strong negotiation skills.

Prior experience with international customers is an advantage, with five‑day weeks and evening shifts noted. Ideal candidates will be confident, proactive, and able to work under pressure in a fast-paced environment, delivering high-quality customer

Qualifications

• 2+ years’ experience in an inbound and/or outbound sales call centre environment.
• Preference for prior sales experience with international customers.

Responsibilities

• Handle inbound and/or outbound sales calls to facilitate sales via telephone.
• Interrogate information from sellers and identify opportunities or missing information.
• Convert and close deals at the right time via persuasive communication.
• Demonstrate negotiation and influence to achieve best deal for customers.
• Maintain a professional, customer‑centric approach under pressure.

Skills

Inbound sales

Outbound sales

Call centre experience

Negotiation

Customer service

Job description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Role Purpose

The role is ideal for talented and motivated inbound sales and service centric Call Centre Agents that enjoy facilitating sales via the telephone. Candidates should be well versed in Inbound and/or Outbound call handling, Sales and Service. Candidates will be dealing with motivated car sellers that would like to trade their vehicles via inbound calls / online platform and need help to get the best deal possible for their vehicle. Candidates must have the ability to interrogate the information provided by the seller, identify opportunities or missing information, objection handle, convert and close deals at the right time.

Qualifications

Experience Required

Essential

• 2+ Years’ experience in an in and/or outbound sales call centre environment

Preferred

• Prior sales experience with international customers an advantage

Behavioral Traits Required

• Confident and self-motivated individual that is results driven within a sales environment
• Ability to work under pressure in a fast paced changing environment
• Proactive
• The ability to:
• learn, understand and master new information and multiple processes quickly
• deal with complexity
• negotiation and influence
• take ownership and deliver results
• A professional approach
• A strong customer-service orientation
• Effective emotional intelligence (EQ)

Additional Information

• 5 days a week, Monday to Friday between 2PM and 11 PM
• Public holidays