Club-v Co-ordinator

Virgin Active South Africa (Pty) Ltd; Bellville; On-site; ZAR 250,000 - 360,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd is seeking a Club-V Manager to oversee operations, budgets and people, ensuring safety and member satisfaction.

The role focuses on supervising children's activities and camps, delivering high-standard programmes, and driving sales and admin processes while maintaining staff development and a strong Club-V culture.

Strong leadership and organisational skills are essential to keep activities engaging and compliant with health and safety standards.

Qualifications

• Clear Criminal Check and up-to-date background screening.
• First Aid Training up to date.
• In-house Club-V Training up to date.
• Active Play Training up to date.
• Management skills and HR knowledge required.
• Knowledge of administration and customer service principles.

Responsibilities

• Supervise and entertain children during visits and camps.
• Deliver high-quality activities and prepared rosters.
• Load access stats on LSR in a timely manner.
• Address complaints with confident, timely feedback (within 24 hours).
• Plan activities and rosters; manage sales budgets and targets.
• Hire staff that fit Club-V DNA and salary bands.
• Lead regular one-on-ones and weekly meetings to develop staff.

Skills

Management skills

Administration knowledge

HR knowledge

Customer service principles

Affinity for children

Entertaining children

Staff hiring

Education

First Aid Training

Club-V Training

Active Play Training

Job description

Your Purpose...

• To actively manage the budget and finances of Club-V
• To ensure accurate administration and reporting in the Club-V, using the Mntwana Box
• To achieve excellent monthly Assessment and Brand Standard scores, submitted on time each month – scores to be greater or equal to 85%.
• To achieve Health and Safety audit scores of 95% or more
• To maintain a quality product, deliver great classes and member service

Your Duties and Responsibilities...

• To ensure that children are kept entertained and active for the duration of their visit and are supervised at all times.
• To ensure the delivery of activities and camps are of a high standard and are well prepared.
• To ensure that access stats are timeously loaded on LSR.
• To ensure that complaints are dealt with effectively and confident feedback is given within 24 hours.
• To be able to provide examples of planned activities and activity rosters.
• To effectively manage sales budgets and targets – equal to or greater than 100%.
• To ensure that sales administration is in place to avoid expiring contracts.
• To proactively sell Club-V to prospective members and get referrals.
• To ensure that all relevant member documentation is received and cards are issued with photographs taken.
• To manage human resources to ensure happy staff and great member service.
• To hire staff who fit in to the Club-V DNA.
• To hire staff who fit into the FTE and salary bandings.
• To have regular one on ones, weekly meetings and lead staff, enabling development and growth.

Our Minimum Requirements...

We can't live without...

• A Clear Criminal Check
• Up to date First Aid Training
• Up to date in-house Club-V Training
• Up to date Active Play Training
• Management skills
• Knowledge of administration
• Basic Human Resources knowledge
• Basic customer service principles
• Affinity for children
• Ability to entertain children
• Able to conduct physical games and activities with confidence
• Able to learn and implement new juniors programmes

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)