Club Manager

Virgin Active South Africa (Pty) Ltd; Wes-Kaap; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd is seeking a Club General Manager to lead all aspects of the club's operation, finance, and guest experience. You will drive profitability, develop staff, and uphold brand standards in a fast-paced environment.

This role requires strong leadership, strategic thinking, and a deep understanding of hospitality and wellness operations. You will partner with senior management to deliver exceptional member experiences and sustained growth.

Qualifications

• Matric or equivalent NQF Level 4 is essential.
• Proven managerial experience at Club General Manager level or as 2IC.
• Strong financial acumen and ability to drive EBITDA and revenue growth.
• Ability to recruit, develop and train staff.
• Excellent customer relations and service standards.
• Understanding of HR processes including recruitment and coaching.
• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee profitability and revenue growth for the club.
• Manage club operating expenses through P&L oversight.
• Ensure health & safety and facilities maintenance.
• Lead recruitment, development and performance management.
• Deliver exceptional member service and resolve queries.
• Conduct competitor analysis and report risks.

Skills

Leadership

People management

Financial acumen

P&L management

Strategic planning

Customer service

Decision making

Adaptability

Communication

Education

Matric or equivalent NQF Level 4

Job description

Your Purpose...

• Do the best work of your life by enabling experiences that help people live an active life
• This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.

Your Duties and Responsibilities...

Financial Management

• Ensuring that the club operates as a profitable business, ensuring Revenue and EBITDA growth for the club.
• Manage club operating expenses through P&L management.
• Manage according to company standards to reduce risk (salary requirements, Audit reports, etc.)

Facility Management

• Manage Operations and Health &Safety and ensure procedures are followed according to the standards set by the business.
• Manage and oversee maintenance and utilities effectiveness and costs.
• Ensure that the facility provides a holistic wellness experience, through ensuring effective maintenance of the club.

People Management

• Responsible for the recruitment, development, and training of staff.
• Ensure all information is communicated effectively to all club staff.
• Implement and ensure the adherence to required policies, procedures, and systems.
• Implement and ensure affective management of performance across departments.
• Implement and ensure the adherence to required IR policies and procedures.

Service Experience

• Ensure our members experience exceptional service within our facility.
• Implement and sustain a strong member focus.
• Provide solutions to members on queries and complaints in line with the company policy.
• Ensure excellent customer service according to the brand standards.

Competitor Analysis

• Understand how to mitigate competitor risk.
• Conduct regular analysis of the competitor landscape.
• Notify senior management of potential risk.

Our Minimum Requirements...

We can't live without...

• Matric or equivalent NQF level 4 is essential.
• Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager.
• Must have successfully completed the internal Learn to Fly programme.
• Must have financially proficient and have a good financial acumen.
• Must have a business owner approach.
• Must have a solid understanding of the market, with good insight into the competition.
• Must be able to manage multiple priorities.
• Good customer relations and interpersonal skills.
• A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
• Proven track record working within an ever changing and pressurized environment.

We’d like you to have…

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)