Assistant Club General Manager

Virgin Active South Africa (Pty) Ltd; Stellenbosch; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd is seeking a Club General Manager in Stellenbosch to drive overall operational and financial performance of the club, ensuring profitability, brand standards and strong people leadership.

The successful candidate will manage income and expenses against budget, lead recruitment and development of staff, enhance member experience and oversee health and safety, while monitoring competitor activity and market conditions.

Qualifications

• Matric or equivalent NQF level 4 is essential.
• Previous managerial experience at Club General Manager level or as 2IC with a proven leadership track record.
• Completion of internal Learn to Fly programme.
• Financial proficiency and strong financial acumen.
• Strong market insight and ability to manage multiple priorities.
• Excellent customer relations and interpersonal skills.

Responsibilities

• Ensure club operates as a profitable business unit and control income/expenses against budget.
• Manage operations, health and safety and ensure adherence to standards.
• Recruit, develop and train staff and communicate effectively to club personnel.
• Provide exceptional member-focused customer service and resolve queries per policy.
• Conduct competitor analysis and inform senior management of risks.

Skills

Financial acumen

Leadership

People management

Customer focus

Strategic thinking

Risk management

Communication

HR procedures

Multi-tasking

Adaptability

Education

Matric or equivalent NQF 4

Job description

Your Purpose

• To inspire people to live active lives
• This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, and brand standards and people management.

Your Duties and Responsibilities

Financial Management

• Ensuring that the club operates as a profitable business unit
• Control income and expenses against budget
• Manage according to company standards in order to reduce risk (salary requirements, Audit reports, etc)

Facility Management

• Manage Operations and Health and Safety and ensure procedures are followed according to the standards

People Management

• Responsible for the recruitment, development and training of staff
• Ensure all information is communicated effectively to all club staff
• Implement and ensure the adherence to required policies, procedures and systems

Customer Experience

• Implement and sustain a strong member focus
• Provide solutions to members on queries and complaints in line with the company policy
• Ensure excellent customer service according to the brand standards

Competitor Analysis

• Understand how to mitigate competitor risk
• Conduct regular analysis of the competitor landscape
• Notify senior management of potential risk

Our Minimum Requirements

We can't live without...

• Matric or equivalent NQF level 4 is essential.
• Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills.
• Or must have been the 2IC to a Club General Manager
• Must have successfully completed the internal Learn to Fly programme.
• Must be financially proficient and have a good financial acumen.
• Must have a business owner approach.
• Must have a solid understanding of the market, with good insight into the completion.
• Must be able to manage multiple priorities.
• Good customer relations and interpersonal skills
• A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
• Proven track record working within an ever changing and pressurized environment

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people's lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have...

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)