Clinical Operations & Governance Coordinator

Higher Health; Pretoria; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Pretoria, South Africa-based Higher Health is seeking an experienced administrator to support modelling, service delivery, and workforce operations across multiple pillars. The role involves coordinating schedules for mobile clinics, managing documentation, dashboards, and stakeholder communications, and maintaining training calendars and procurement records.

The position requires strong MS Office skills, project coordination experience, and a focus on confidentiality and governance.

Qualifications

• A Clinical Associate qualification/ BCMP, diploma or degree in Health Administration, Project Coordination or a relevant field.
• Professional Nurse with management experience.
• Training in project administration, records management, monitoring and reporting, or healthcare administration is advantageous.
• A valid driver’s license and willingness to travel where required.

Responsibilities

• Maintain annual, quarterly and monthly workplans, implementation calendars and action trackers.
• Coordinate schedules and administrative readiness for mobile clinics, outreach, disability, telehealth and other clinical-service activities.
• Maintain site-readiness, referral, commodity, fleet and service-disruption trackers as assigned.
• Compile outstanding actions, dependencies and risks for management review and escalation.
• File approved SOPs, service tools, agreements and implementation records in controlled repositories.
• Provide clinically informed coordination and activity support based on clinical expertise and acumen.
• Maintain staff lists, contact details, deployment information, rosters and leave or availability inputs supplied by responsible managers.
• Coordinate meeting invitations, onboarding schedules, orientation packs and access to approved tools and documents.
• Track staff actions, submissions and administrative requirements, and send reminders where needed.
• Coordinate travel, accommodation and logistics for approved Directorate activities.
• Maintain confidentiality of employee and clinical information.
• Maintain reporting calendars, submission trackers, indicator files and supporting evidence.
• Consolidate routine inputs for monthly, quarterly, annual and ad hoc reports.
• Perform administrative completeness checks and follow up missing or late submissions.
• Coordinate document control, naming, versioning, filing and retrieval of Directorate records.
• Prepare standard dashboards, registers, summaries and presentation inputs using approved templates and systems.
• Maintain the stakeholder database, engagement calendar and contact lists.
• Coordinate invitations, agendas, briefing packs, presentations, minutes and action logs for meetings and roadshows.
• Draft routine correspondence and service updates for review and approval.
• Route enquiries, feedback and requests to the appropriate Directorate lead and track responses.
• Maintain registers for MOUs, SLAs, referral arrangements and stakeholder commitments.
• Maintain the Directorate training and orientation calendar.
• Coordinate venues, virtual links, invitations, attendance registers, materials and logistics.
• Distribute approved SOPs, job aids, clinical tools and learning resources.
• Capture attendance, evaluations, post-training actions and outstanding learning needs.
• Maintain training evidence for reporting, quality assurance and management review.
• Manage calendars, correspondence, shared mailboxes, filing systems and document repositories.
• Coordinate agendas, minutes, decisions and follow-up for Directorate meetings.
• Prepare and track approved procurement, payment, travel, workshop and operational requests.
• Maintain asset, equipment, commodity and stationery registers relevant to the Directorate.
• Provide general administrative support across all pillars and escalate delays, gaps and unresolved matters.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Outlook

Microsoft Teams

SharePoint

Power BI

Stakeholder management

Education

Clinical Associate qualification/ BCMP/ Health Admin degree

Professional Nurse with management experience

Travel readiness with valid driver’s license

Tools

SharePoint

Power BI

MS Office

Job description

Pretoria, South Africa-based Higher Health is seeking an experienced administrator to support modelling, service delivery, and workforce operations across multiple pillars. The role involves coordinating schedules for mobile clinics, managing documentation, dashboards, and stakeholder communications, and maintaining training calendars and procurement records.

The position requires strong MS Office skills, project coordination experience, and a focus on confidentiality and governance.