Client Support & Data Liaison Specialist

Lyra Health; South Africa; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Lyra Health is seeking a capable National Support Centre Agent to join our hybrid team in South Africa. You will handle incoming calls, log data accurately, route interactions to the right units, and support with project updates within the support container.

The role emphasizes client needs assessment, timely data entry, and maintaining data integrity across Lyra's systems while coordinating with internal departments. A matric is required, and equal opportunity employment applies.

Qualifications

• Matric / Grade 12 is required.

Responsibilities

• Answer all calls to the National Support Centre.
• Enter caller data accurately and on time.
• Route calls to the appropriate specialised unit.
• Provide project updates as required by the support container.
• Act as first contact to assess and document client requirements.
• Identify core client needs and refer to appropriate departments or resources.
• Create service enquiries for all callers using contact center tools.
• Conduct client satisfaction surveys to maintain high service standards.
• Perform high-volume data entry into Lyra Database with speed and accuracy.
• Regularly correct and clean datasets to ensure reliable reports.
• Maintain database hygiene to prevent duplicates.
• Monitor call flow and allocate tasks based on urgency and specialization.
• Coordinate projects, ensuring timelines and documentation.
• Provide admin support to the Centre Manager, including reports.

Skills

Data entry

Call handling

Customer service

Communication

Education

Matric / Grade 12

Job description

Lyra Health is seeking a capable National Support Centre Agent to join our hybrid team in South Africa. You will handle incoming calls, log data accurately, route interactions to the right units, and support with project updates within the support container.

The role emphasizes client needs assessment, timely data entry, and maintaining data integrity across Lyra's systems while coordinating with internal departments. A matric is required, and equal opportunity employment applies.