Telephone Clinician

Lyra Health; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Benefits offered by this job

21 days annual leave plus public holidays

Discretionary bonus scheme

Group Life Cover and Disability Cover

Employee Assistance Programme

Job summary

Lyra Health is seeking a Telephone Clinician for its National Support Centre. This full-time role requires providing first contact services for employees, adhering to clinical protocols, and maintaining accurate records. Ideal candidates will have relevant qualifications in psychology or social work, with the ability to counsel in both English and Afrikaans.

Qualifications

• HPCSA registration required.
• Experience in delivering short-term therapy.
• Ability to provide counselling in English and Afrikaans.

Responsibilities

• Provide the first point of contact for employees accessing services.
• Deliver services professionally, adhering to standards.
• Accurately record information for clinical management.

Skills

Risk assessments

Problem-solving

Solution Focused Therapy

Education

Master's Qualification in Clinical/Counselling/Educational Psychology

Honours Qualification as a Clinical Social Worker

Bachelor's Psych Degree

Job description

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About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies to improve access to effective, high-quality mental health care for their employees and families. Our innovative digital care platform and global provider network enable nearly 20 million people to receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised over $900 million.

Position: Telephone Clinician

Lyra Southern Africa is recruiting a Telephone Clinician for the National Support Centre Department. Reporting to the NSC Team Leader, you will support the company's growth and serve as a role model for expected behaviours and attitudes.

This is a full-time position working from Saturday to Wednesday, on a shift basis. The role involves conforming to call centre conditions and structures.

Key Responsibilities

1. Provide the first point of contact for employees accessing Lyra Southern Africa services.
2. Deliver services to callers professionally and respectfully, adhering to agreed standards.
3. Accurately record all relevant information in the database for clinical management.
4. Follow all clinical protocols and operational standards.

Qualifications

1. Master's Qualification in Clinical/Counselling/Educational Psychology with HPCSA registration.
2. Honours Qualification as a Clinical Social Worker with SACSSP registration.
3. Bachelor's Psych Degree with HPCSA registration as a registered counsellor.
4. Ability to provide counselling in English and Afrikaans.
5. Experience in delivering short-term therapy.

Skillset

1. Ability to conduct risk assessments in the moment.
2. Experience working within a structured call centre environment.
3. Ownership and pragmatic problem-solving skills.
4. Knowledge of Solution Focused Therapy.

About You

1. Client service orientation.
2. Articulate with good telephone manner.
3. Computer literacy and fast typing skills.
4. Ability to merge Clinical and EHWP focus.
5. Good time management and teamwork skills.
6. Ability to work under pressure, with integrity and confidentiality.
7. Organised, with a mindset for continuous improvement.
8. Excellent communication skills.
9. Self-motivated and adaptable to a fast-paced environment.

Benefits

• 21 days annual leave plus public holidays.
• Discretionary bonus scheme.
• Group Life Cover and Disability Cover.
• Employee Assistance Programme.

Equal Opportunity Statement

We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, disability, or other protected categories. By applying, you consent to the processing of your personal information as detailed in our Privacy Notice.