Learning & OD Coordinator

Lyrahealth; South Africa; Hybrid; ZAR 180,000 - 300,000; Full time

Job summary

Lyra Health in South Africa is seeking a Learning and Organisational Development Coordinator to provide administrative, operational, and logistical support for learning interventions.

This role acts as the primary operational point of contact for service inquiries, manages training bookings, and maintains accurate system records while coordinating communications among internal teams, clients, and external facilitators.

Qualifications

• 2–3 years in an administrative or operational coordination role.
• Experience or knowledge in Employee Wellbeing / EAP/EWP is advantageous.
• Strong proficiency in Excel and Google Workspace; experience with internal databases.

Responsibilities

• Coordinate training bookings and events with teams and facilitators.
• Record event bookings and financial data in Lyra systems.
• Provide client and internal team support for Lyra’s L&D platforms.
• Manage end-to-end scheduling and logistics for sessions.
• Prepare operational tracking reports and monitor SLAs.
• Assist with invoicing and liaison with the finance team.
• Maintain clear communication with clients, partners and internal stakeholders.
• Support rollout of learning services across tools and platforms.

Skills

Administrative coordination

Time management

Communication

Microsoft Office

Google Workspace

Data handling

Tools

Genesis

Job description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

The Learning and Organisational Development Coordinator provides administrative, operational, and logistical support to ensure the smooth execution of learning interventions and organisational development (OD) initiatives. This role acts as a primary operational point of contact for service inquiries, manages training bookings, maintains accurate system records, and coordinates communication among internal teams, clients, and external facilitators.

Location: Hybrid, South Africa.

Hours: Standard Schedule: Monday to Friday, 8am to 5pm - typically a 5-day, 8 hours/day role.

Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion.

WiFi: While working off-site/remotely, the individual is expected to have reliable backup power supply and a strong, stable WiFi connection as these are essential requirements for effectively performing in a remote capacity.

Key Responsibilities

1. Resource Bookings & Administrative Support

• Secure appropriate and cost-effective resources for L&D events within required timelines.
• Provide administrative support to the Global L&D department, ensuring smooth execution of training logistics.

2. Data & Information Management

• Accurately record event bookings, financial processing, and resource tracking in Lyra International systems.
• Maintain clear and professional correspondence with clients, global teams, and sales consultants.

3. Systems & Client Support

• Administer client access rights to Lyra International Learning Systems where applicable.
• Provide basic technical support for clients utilizing Lyra International L&D platforms.

4. Coordination & Logistics:

• Handle end-to-end scheduling and logistics for all booked Learning and OD sessions.
• Manage and process daily training requests, ensuring prompt scheduling within required turnaround times.

5. Learning Operations & Communication:

• Support the operational rollout and implementation of learning services across relevant tools and platforms.
• Facilitate all session‑related communication between clients, internal consultants, and external affiliate facilitators.

6. Stakeholder Management:

• Monitor and manage the central Learning mailbox, addressing inquiries and supplying requested resources.
• Foster positive collaborative relationships with internal stakeholders, clients, and external partners.

7. Administration & Financial Tracking:

• Accurately maintain and update client, session, and operational data in internal capture systems (e.g., Genesis).
• Apply financial acumen to assist with affiliate billing, invoice processing, and coordination with finance teams.

8. Reporting & Quality Assurance:

• Prepare and submit accurate operational tracking reports regarding session volumes, metrics, and delivery status.
• Monitor service delivery to ensure alignment with quality benchmarks and Service Level Agreements (SLAs).

Qualifications & Experience

Minimum level of experience required (including any industry-specific experience

• Experience: 2–3 years in an administrative or operational coordination role. Prior experience or knowledge in Employee Wellbeing / Employee Assistance Programs (EAP/EWP) is advantageous.
• Technical Skills:
• Strong proficiency in Microsoft Office (specifically Excel) and Google Workspace tools.
• Experience navigating internal databases or information capture systems.

Minimum skillset required:

• Professionalism & Maturity – Able to interact confidently across all levels.
• Time Management – Highly organized with the ability to meet strict deadlines.
• Strong Work Ethic – Demonstrates accountability, initiative, and reliability.
• Clear & Persuasive Communication – Ability to engage effectively with stakeholders.
• Commercial Awareness – Sound judgment in managing resources and costs.
• Attention to Detail – Conscientious approach to accuracy and process adherence.
• Administrative Proficiency – Strong capability in data handling, documentation, and email correspondence.

About You:

Core Competencies:

• High attention to detail and accuracy
• Strong verbal and written communication skills for effective stakeholder engagement.
• Exceptional time management and organizational capabilities to handle high volume requests.
• Basic financial acumen for handling invoicing and supplier processing
• Required to attend international meetings outside standard working hours
• Standard working hours should align SA/EMEA time zones
• Role Evolution: The scope of the role may evolve, and responsibilities may be adjusted over time
• Accountability
• Team player

\"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law.

By applying for this position,you acknowledge thatyourpersonal informationwill be processed as pertheLyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law,we will collect personal information from you including, but not limited to,your name, email address, gender identity,employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA)and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary,and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA.Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations.To exercise your data privacy rights outside of the United States, please contact [e-mail]. For more information about how we use and retain your information, please see our Workforce Privacy Notice.\"