Client Success Supervisor

605 Adcorp BLU a division of Adcorp Workforce; Wes-Kaap; On-site; ZAR 240,000 - 320,000; Full time

Job summary

605 Adcorp BLU a division of Adcorp Workforce is seeking a Client Success Supervisor to manage day-to-day service delivery in line with client SLAs and pricing schedules. The role focuses on payroll-related coordination, client communication and ensuring timely, accurate invoicing.

The position requires 1–3 years HR generalist and administration experience and a Grade 12 qualification. Brand se Baai is the location, with permanent employment and client-facing responsibilities.

Qualifications

• 1–3 years HR generalist and administration experience.
• Grade 12 qualification.

Responsibilities

• Check, verify and approve pre-extract reports from Payroll.
• Coordinate transportation for assignees and obtain client approval.
• Distribute payslips weekly/monthly to assignees.
• Ensure compliance with regulatory requirements, SOPs and governance.
• Ensure correct job requisition is received from the Client.
• Ensure payroll data is accurate and processed by deadline.
• Brief assignees on transport arrangements and times.
• Issue PPE and related documentation.
• Ensure shifts are fully staffed per client requirements.
• Maintain relationships with the Resource Centre and client management.
• Provide payroll queries reports to the Client.

Skills

HR generalist

Administration

Education

Grade 12

Job description

Position

Client Success Supervisor

Job Description

To provide day to day operational service delivery in line with client Service Level Agreements and Pricing Schedules

Location

Brand se Baai

Contract Type

Permanent

Minimum Requirements

Experience: 1-3 years HR generalist and administration Qualification: Grade 12

Additional Requirements

N/A

Roles and Responsibilities

• Checking, verification and approval of pre-extract reports from Payroll
• Coordinate transportation for assignees and obtain approval from the client
• Distribute payslips weekly/monthly to assignees
• Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance
• Ensure correct job requisition is received from the Client
• Ensure payroll department is presented with accurate payroll data processed within deadline
• Ensure that Assignees are briefed regarding transport arrangements, address, times etc.
• Ensure that protective equipment and related documentation is issued
• Ensure that shifts are fully staffed as per client requirements
• Establish a relationship with the Resource Centre
• Keep a record of payroll queries and provide reports to the Client
• Provide feedback to Resource Centre on candidates supplied
• Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements
• Establish and maintain relationships with key client management contacts
• Attend client meetings and conduct regular client visits
• Develop awareness of client future business needs, identify potential opportunities and communicate.
• Responsible for ensuring on-time and accurate invoice delivery to clients
• Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms
• Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary.
• Monitor expenditure with regard to PPE, medicals etc. and ensure that costs do not exceed the parameters of the Pricing Schedule provisions.