Remote Client Success Leader for Growth & Retention

Bamboo Works; Cape Town; Remote; ZAR 258,000 - 295,000; Full time

Benefits offered by this job

Revenue-based incentives

Job summary

Bamboo Works is seeking a Client Success Manager to own the client journey from onboarding through long-term account management. You will coordinate recruitment efforts, support contractors, and identify opportunities to grow client teams across industries.

You’ll collaborate with clients, recruiters, contractors, and leadership to deliver an exceptional experience at every stage of the partnership, with a focus on trust and long-term value.

Qualifications

• 2+ years in client success, account management, recruitment, or a client-facing role.
• Proven ability to manage long-term client relationships and drive retention.
• Excellent communication, organization, and proactive problem solving.

Responsibilities

• Own client relationships from onboarding to long-term partnership.
• Lead onboarding, kick-offs, and calibration for alignment and success.
• Develop understanding of each client’s business, hiring strategy, and growth plans.
• Build trusted stakeholder relationships and conduct regular business reviews.
• Identify challenges early and deliver outstanding client experiences.
• Drive client satisfaction, retention, and account growth.

Skills

Client success management

Account management

Recruitment coordination

Stakeholder management

Remote collaboration

Job description

Bamboo Works is seeking a Client Success Manager to own the client journey from onboarding through long-term account management. You will coordinate recruitment efforts, support contractors, and identify opportunities to grow client teams across industries.

You’ll collaborate with clients, recruiters, contractors, and leadership to deliver an exceptional experience at every stage of the partnership, with a focus on trust and long-term value.