Customer Success Manager (POSM, Print & Marketing)

Point. Your Marketing Investment Partner; South Africa; On-site; ZAR 480,000 - 700,000; Full time

Job summary

Point. Your Marketing Investment Partner is seeking a Customer Success Manager to oversee client onboarding and ensure successful implementation of new clients. This role focuses on adhering to service level agreements and requires effective management of client teams for successful project performance.

The ideal candidate will create comprehensive training strategies and foster client relationships while working closely with the Customer Obsessed Team to ensure clients derive maximum value from our solutions.

Responsibilities

• Ensure new clients onboard with utmost diligence.
• Pre-planned onboarding strategy to retain and grow customers.
• Help clients understand the products and services.

Job description

Overview

The Customer Success Manager is responsible for ensuring implementing any new client and/or scope within the business in adherence to the Client Service Level agreements, whilst ensuring effective management & involvement of the support functions & client teams to make the implementation a success on go-live. Overall accountability for project performance of the implementation period/project and its alignment with organizational objectives. The Customer Success Manager role is managed by the Group Implementations Director ensuring direction is provided in terms of Customer Vision.

Responsibilities

• Plays a crucial role in seeing that the new clients have onboarded with utmost diligence.
• Create a stellar impression.
• Pre-planned onboarding strategy to retain & grow customers.
• Help clients with the proper insight & training of the products and services.
• Create training strategy to educate the customers and how our solutions can benefit them.
• Internal upskilling & training in conjunction with training department of the Customer Obsessed Team.