Client Success & Onboarding Lead

Fence and Deck Marketers; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Fence & Deck Marketers is seeking a client success professional to support onboarding, kickoff, and training for new clients, and to oversee ongoing client communications and retention initiatives. The role involves coordinating with the Client Success team and related departments to ensure successful implementation and client satisfaction.

The candidate will assist in client check-ins, manage the support inbox, and help drive adoption of services across campaigns such as Website and SEO, while

Qualifications

• Assist onboarding, kickoff, and training for new clients.
• Support monthly client check-ins and monitor the client success inbox.
• Coordinate with internal teams to ensure fulfillment and client needs are met.

Responsibilities

• Support onboarding and communicate client details to the Client Success team.
• Promote best practices and act as liaison for external client activities.
• Lead client trainings and assign tasks within the Client Success team.
• Provide post-sale support and monitor client satisfaction and retention.

Skills

Client Success

Project coordination

Communication

Training

Customer support

Job description

Fence & Deck Marketers is seeking a client success professional to support onboarding, kickoff, and training for new clients, and to oversee ongoing client communications and retention initiatives. The role involves coordinating with the Client Success team and related departments to ensure successful implementation and client satisfaction.

The candidate will assist in client check-ins, manage the support inbox, and help drive adoption of services across campaigns such as Website and SEO, while