Client Success Director

Point. Your Marketing Investment Partner; Johannesburg; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

Point. Your Marketing Investment Partner is seeking a Client Success Director in Johannesburg, South Africa. This pivotal role aims to engage customers, understand their strategic drivers, and develop plans to support their objectives while ensuring long-term growth and profitability.

The ideal candidate will have at least 5 to 8 years of experience in the international marketing services industry and a strong background in managing teams. A Bachelor’s degree or equivalent qualification is advantageous.

Qualifications

• 5 to 8 years of experience in an international marketing services industry.
• 4 to 6 years of managerial experience managing teams in a services environment.

Responsibilities

• Engage customers to understand key strategic drivers.
• Develop business and resource plans to support client objectives.
• Ensure long-term sustainability and growth.

Skills

Customer Engagement

Business Development

Project Management

Team Management

Education

Bachelor’s Degree or equivalent qualification

Job description

Overview

Job Title: Client Success Director

Main Purpose

The purpose of this position is to engage customers in order to understand their key strategic drivers, develop business and resource plans to support clients’ objectives, ensure long-term sustainability, growth and profitability for Iconic Collective and people development.

Fields of Duty (KPA’s)

• Customer Engagement
• Business Development
• Delivery
• People
• Sustainable Growth
• Customer Management
• Project Management
• Workflow Management
• Documentation

Qualification Requirements

Bachelor’s Degree/Qualification or equivalent work experience advantageous.

Work Experience

• Minimum of 5 to 8 years professional experience in an international marketing services industry environment preferable.
• At least 4 to 6 years' experience in a managerial position with experience managing teams in a services industry environment advantageous.