Client Success Leader – Call Center & CRM

AtripleA recruitment & temps; Pretoria; On-site; ZAR 200,880 - 245,520; Full time

Job summary

A recruitment agency in Pretoria is seeking a Client Relationship Manager for their call center. The successful candidate will manage a team, set goals, and implement policies to enhance client experiences. Requirements include 5 years of call center experience, 3 years in management, and bilingual proficiency in English and Afrikaans. Offers a competitive salary of R18,000 to R22,000 per month, aiming to optimize client relations and processes.

Qualifications

• 5 years of call center experience required.
• 3 years of management experience needed.
• Strong knowledge of IT, printing or photographic processes.

Responsibilities

• Manage a 5-seat call center, setting goals and training staff.
• Implement new policies to improve client experience.
• Develop scripts for effective communication.

Skills

Call center management

Client communication

Bilingual (English and Afrikaans)

CRM implementation

Job description

A recruitment agency in Pretoria is seeking a Client Relationship Manager for their call center. The successful candidate will manage a team, set goals, and implement policies to enhance client experiences. Requirements include 5 years of call center experience, 3 years in management, and bilingual proficiency in English and Afrikaans. Offers a competitive salary of R18,000 to R22,000 per month, aiming to optimize client relations and processes.