Client Success Manager - SaaS

Placements24; Gauteng; Sur place; ZAR 420 000 - 720 000; Plein temps

Avantages offerts par ce poste

Salary + bonuses

Medical aid & retirement

Generous leave

Training & development

Vibrant team culture

Résumé du poste

Placements24 is seeking a dedicated Client Success Manager - SaaS to join the team in Tembisa, Gauteng. You will nurture client relationships, drive adoption of the SaaS platform, and identify upsell opportunities while ensuring high retention and satisfaction.

The role requires at least 4 years in client success or related roles within SaaS, strong communication skills, and experience with CRM platforms. A Bachelor’s degree in Business or Marketing is preferred.

Qualifications

• Minimum 4 years in client success, account management, or related role within SaaS.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Proven track record of achieving client retention and growth targets.
• Experience with CRM and customer success platforms (Gainsight, ChurnZero) is a plus.
• Bachelor's degree in Business, Marketing, or related field preferred.

Responsabilités

• Develop and nurture long-term relationships with a portfolio of assigned clients.
• Onboard new clients, ensuring smooth adoption of the SaaS platform.
• Proactively monitor client health and engagement, addressing risks.
• Conduct regular business reviews to understand evolving needs and show value.
• Identify upsell/cross-sell opportunities to expand platform usage.
• Serve as primary contact for client escalations and issue resolution.
• Gather feedback and collaborate with product/engineering to drive improvements.
• Educate clients on new features and best practices.
• Track and report on key client success metrics like adoption, satisfaction, and retention.

Connaissances

Client relationships

Communication

Data analysis

CRM usage

Upselling & cross-selling

Formation

Bachelor's degree in Business/Marketing

Outils

Gainsight

ChurnZero

Description du poste

About the Role

Our client is looking for a dedicated and results-oriented Client Success Manager - SaaS to join their expanding team in **Tembisa, Gauteng, ZA**.

This pivotal role is responsible for building and maintaining strong relationships with key clients, ensuring they derive maximum value from our client's software-as-a-service (SaaS) platform. You will act as a trusted advisor, understanding client business objectives and aligning them with the capabilities of our client's offerings. The successful candidate will be proactive in identifying opportunities for upselling and cross-selling, as well as ensuring high levels of client retention and satisfaction. This position offers a fantastic opportunity to influence client outcomes and contribute to the growth of a forward-thinking technology company.

Key Responsibilities

• Develop and nurture long-term relationships with a portfolio of assigned clients.
• Onboard new clients, ensuring a smooth transition and successful adoption of the SaaS platform.
• Proactively monitor client health and engagement, identifying and addressing potential risks.
• Conduct regular business reviews with clients to understand their evolving needs and demonstrate value.
• Identify opportunities for clients to expand their use of the platform through upselling and cross-selling.
• Serve as the primary point of contact for client escalations and issue resolution.
• Gather client feedback and collaborate with product and engineering teams to drive product improvements.
• Educate clients on new features and best practices for using the SaaS solution.
• Track and report on key client success metrics, including adoption rates, satisfaction, and retention.

Requirements

• Minimum of 4 years of experience in client success, account management, or a related customer-facing role within the SaaS industry.
• Demonstrated ability to build and maintain strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Proven track record of achieving client retention and growth targets.
• Strong understanding of SaaS business models and customer lifecycles.
• Ability to analyze data and translate insights into actionable strategies.
• Proactive, self-motivated, and able to manage multiple priorities effectively.
• Experience with CRM and customer success platforms (e.g., Gainsight, ChurnZero) is a plus.
• Bachelor's degree in Business, Marketing, or a related field preferred.

Benefits

• Attractive salary and performance-based bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Generous leave allowance.
• Extensive training and professional development opportunities.
• A vibrant and collaborative team culture in **Tembisa, Gauteng, ZA**.
• Be part of a rapidly growing and innovative tech company.