Client Services & Admin Lead - Benefits & Claims

Momentum; Centurion; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Momentum is seeking a dedicated administrator to provide timely and efficient service to clients and intermediaries. The role focuses on handling the team mailbox, managing retirement and risk book accounts, and ensuring timely resolution of queries and claims in line with SLAs.

The ideal candidate has Grade 12, 3–5 years' relevant experience, and solid knowledge of employee benefits, industry legislation, and product lines. Yenzani training is preferred.

Qualifications

• Grade 12 (NQF Level 4) required.
• 3-5 years relevant experience.
• Employee benefits experience essential.
• Extensive industry and product knowledge as well as relevant legislation.
• Yenzani training completion preferred.

Responsibilities

• Effective and prompt management of the team mailbox.
• Ensuring effective management of the Credit Control accounts for the Retirement and Risk Book of Business of the team.
• Ensuring effective management of the risk claims accruals of the team.
• In conjunction with the Administration Manager be accountable for the preparation of the Quarterly Admin Reports.
• Assisting with the checking of claims and contribution cycles (recons) as the need arises.
• Taking ownership of queries and ensuring they are resolved timeously and effectively.
• Ensuring adherence to organisational best practice and legislative requirements.
• Adhering to policies and procedures and taking corrective action where necessary.
• Ensuring all risks are mitigated and escalated where necessary.
• Engaging in effective communication and delivering according to Service Level Agreements and providing first time resolution.
• Maintaining a consistent service delivery to ensure client retention and satisfaction.
• Supporting the Administration Manager and client centric model that enables efficient and effective client service.
• Assist on the contact centre as the need arises.
• Resolve complaints effectively within specified time frames and recommend corrective action to resolve the customer's complaint or query.

Skills

Customer service

Benefits experience

Industry knowledge

Legislation knowledge

Education

Grade 12 (NQF Level 4)

Job description

Momentum is seeking a dedicated administrator to provide timely and efficient service to clients and intermediaries. The role focuses on handling the team mailbox, managing retirement and risk book accounts, and ensuring timely resolution of queries and claims in line with SLAs.

The ideal candidate has Grade 12, 3–5 years' relevant experience, and solid knowledge of employee benefits, industry legislation, and product lines. Yenzani training is preferred.