Client Service Officer: Coid

EdUpStairs; Sabie; On-site; ZAR 180,000 - 260,000; Full time

Job summary

EdUpStairs seeks a detail-oriented administrator to join our team in Mpumalanga, Sabie. The role involves receiving and verifying registration documents, logging claims in the operational system, and supporting employer services at kiosks, online, and service centres.

The successful candidate will handle queries and complaints, apply Batho Pele customer-care principles, and demonstrate strong computer literacy and business writing skills. Matric is required.

Qualifications

• Matric/ Grade 12 qualification is mandatory.
• Knowledge of Public Service Act and PFMA is required.
• Strong customer-care and communication skills expected.

Responsibilities

• Receive and verify documents for registration.
• Register the claims on the operational system.
• Assist employer services at kiosk, online system and service centres.
• Handle service-related queries and complaints.

Skills

Public Service Act

PFMA

Customer care

Interpersonal skills

Computer literacy

Education

Matric / Grade 12

Job description

Matriculation/ Grade 12/ Senior Certificate.
Knowledge: Public Service Act, Public Service Regulation, Compensation Fund business strategies and goals, Compensation Fund value chain,
Directorate goals and performance requirements, PFMA and Treasury Regulations and Customer care (Batho Pele Principles).
Skills: Computer literacy, Business writing skills, Listening skills, Telephone etiquette and Basic interpersonal skills

Key duties and responsibilities

Receive and verify documents for registration, register the claims on the operational system, assist employer services at the kiosk, online system and
service centres and handle all service-related queries and complaints.