Public Service Client Support Officer (Entry-Level)

EdUpStairs; Lydenburg; On-site; ZAR 252,000 - 308,000; Full time

Job summary

EdUpStairs in Lydenburg (Mpumalanga) is seeking an entry-level Registration Service Clerk to be the first point of contact for clients. No prior experience is required, but knowledge of labour laws and related regulations is essential.

You will handle general administrative duties, respond to client inquiries, and assist in advocacy sessions as needed, while applying Batho Pele principles to deliver quality service.

Qualifications

• Grade12/Matriculation; no experience required.
• Knowledge of Labour Legislations and Regulations, Related ILO conventions, Public Service regulations, Public Service Act, Batho Pele principles.
• Skills include interpersonal, telephone etiquette, interviewing, computer literacy, communication, ability to interpret legislation and problem solving.

Responsibilities

• Render service at help as the first point of entry within the Registration Service.
• Resolve all complaints on IES legislation received from Clients within the scope and dictates of the IES SPO.
• Render general administrative duties and participate in advocacy sessions as and when required.

Skills

Interpersonal

Telephone etiquette

Interviewing

Computer literacy

Communication

Ability to interpret legislation

Problem solving

Education

Grade 12/Matriculation

Job description

EdUpStairs in Lydenburg (Mpumalanga) is seeking an entry-level Registration Service Clerk to be the first point of contact for clients. No prior experience is required, but knowledge of labour laws and related regulations is essential.

You will handle general administrative duties, respond to client inquiries, and assist in advocacy sessions as needed, while applying Batho Pele principles to deliver quality service.