Client Onboarding & Service Lead: Enablement & Governance

Nedbank; Johannesburg; Presencial; ZAR 800.000 - 1.000.000; Jornada completa

Descripción de la vacante

Nedbank is seeking a Client Onboarding & Service Manager in Johannesburg to coordinate end-to-end onboarding, ensuring clients are enabled across banking products. You will liaise with relationship teams, onboarding, product stakeholders and operations to deliver a transaction-ready outcome.

Key focus areas include stakeholder engagement, process governance, documentation quality and ongoing reporting to improve onboarding speed and client experience.

Formación

• 5+ years in client onboarding, product onboarding, implementation, operations or client servicing.
• Experience coordinating complex client implementations across multiple teams.
• Advanced Diploma or National 1st Degree required; relevant banking/business qualifications preferred.

Responsabilidades

• Coordinate end-to-end onboarding activities for new and existing clients to ensure a transaction-ready outcome.
• Facilitate product onboarding across multiple banking products and channels.
• Engage with Client Service Managers, Relationship Managers, Bankers and Operational Teams to resolve onboarding requirements.
• Manage onboarding cases from initiation through completion and monitor SLA adherence.
• Review onboarding documentation for completeness and ensure regulatory and governance controls.

Conocimientos

Stakeholder management

Project coordination

Analytical thinking

Attention to detail

Process improvement

Planning and organising

Communication and influencing

Educación

Advanced Diplomas/National 1st Degrees

Relevant Degree/Diploma in Banking, Commerce, Business Management

Descripción del empleo

Nedbank is seeking a Client Onboarding & Service Manager in Johannesburg to coordinate end-to-end onboarding, ensuring clients are enabled across banking products. You will liaise with relationship teams, onboarding, product stakeholders and operations to deliver a transaction-ready outcome.

Key focus areas include stakeholder engagement, process governance, documentation quality and ongoing reporting to improve onboarding speed and client experience.