Client Consultant, Gauteng

Yuling Rayners; Johannesburg; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Yuling Rayners in Roodepoort, Gauteng is seeking a Client Consultant for a permanent role to advise clients, provide practical recommendations, and support leadership on sustainability and growth. The successful candidate will engage across strategic business support, commercial processes, compliance guidance and operational performance to drive value.

The role focuses on developing client offerings, reviewing contracts, and delivering monthly analyses and action plans to strengthen performance

Qualifications

• Strategic client advisory experience.
• Ability to develop business strategies with executive leadership.
• Experience with compliance and risk considerations.

Responsibilities

• Provide strategic support on business growth and client portfolio guidance.
• Develop and review business strategies with the Executive head of commercial services.
• Identify new revenue opportunities and performance improvement initiatives.
• Assist with client acquisition, retention, and tender processes.
• Review client contracts from commercial and risk perspectives.
• Assist with compliance reviews and audits.
• Support monthly deliverables and management reporting.

Skills

Strategic planning

Client advisory

Commercial awareness

Job description

We are seeking a Client Consultant for a permanent role, based in Roodepoort, Gauteng

The consultant will act as a strategic client advisor, providing practical recommendations, management support and specialist input on matters affecting the sustainability and growth of the business.

The successful applicant would be responsible for, but not limited to:

Strategic Business Support

• The consultant will provide strategic support on:


• Business growth and expansion opportunities – Assessing current portfolios and new portfolios


• Strategic planning and guidance on client portfolio.


• Development and review of business strategies alongside the Executive head of commercial services.


• Performance improvement initiatives alongside the Executive head of commercial services.


• Identification of new revenue opportunities.

Commercial Support

• Support will include:


• Implement and support strengthening of commercial processes.


• Implement Client acquisition and retention strategies.


• Review of client service standards and report back to Executive head of commercial services


• Assistance with commercial proposals and tenders.


• Development of service offerings and value propositions.


• Review of client contracts from a commercial and risk perspective.\\


• Implementation of key client-management strategies.

Compliance & Regulatory Support

• The consultant will provide high-level compliance and regulatory guidance relevant to the company's operations, including:


• Review of existing compliance practices; Identification of compliance gaps.


• Review of internal policies and procedures; Compliance reporting recommendations.


• Assistance with preparing for client compliance reviews and audits.

Operational Performance

• Consulting support will focus on improving operational efficiency and collection performance through:


• Review of collection processes in relation to the client’s portfolio.


• Identification of process bottlenecks; Review of productivity indicators.


• Development and refinement of clients KPIs; Recommendations relating to call-centre and collections performance.


• Operational improvement initiatives.

Management Reporting & Performance Monitoring

• The consultant may assist management with the development and review of:


• Collection performance reports; Client performance reports.


• Revenue and productivity indicators; Risk and compliance reports.

Policy & Procedure Development

• Where required within the agreed monthly scope, the consultant may assist with drafting, reviewing or improving:


• Performance-management frameworks.

Tender & Business Development Support

• The consultant may provide strategic assistance with:


• Tender-readiness assessments; Tender strategy.


• Review of tender requirements.

MONTHLY DELIVERABLES

• One structured strategic review with management to assess:


• Business performance ; Current challenges; Strategic priorities.


• Commercial opportunities; Compliance and risk matters; Operational concerns.


• Required interventions; Monthly Action Plan; A concise action plan identifying:


• Priority matters; Recommended actions; Responsible parties.


• Target dates ; Key risks or dependencies; Monthly Report


• Where appropriate, the consultant will provide a high-level report summarising:


• Key observations; Progress against priorities; Recommendations


• Outstanding actions; Strategic opportunities.

CONSULTING ACCESS

• Email consultation; Telephone consultation; Virtual meetings.


• Review of agreed business documentation.


• Strategic brainstorming and problem-solving.


• Consulting support will be prioritised according to business urgency and the agreed monthly workplan.

Salary: Market related