Client Care & Loan Support Agent

Unifi Africa; Bellville; On-site; ZAR 167,000 - 257,000; Full time

Benefits offered by this job

Monthly performance incentives

Job summary

Unifi Africa is seeking a Call Centre Agent to be the first point of contact for clients, handling calls, processing loan applications, and resolving queries with warmth and clarity.

You will assess affordability, explain terms, manage outstanding accounts, monitor repayments, and maintain accurate client records, delivering service with dignity and a client-first mindset. Based in Bellville, Western Cape.

Qualifications

• Matric qualification required; a qualification in Banking, Finance, Business, or a related field is advantageous.
• At least 1 year of experience in a customer-facing, sales, retail
• Comfortable with basic financial and credit concepts
• Strong written and spoken communication skills in English
• A client-first mindset. You help people with care, urgency, and dignity
• Calm, patient, and practical when things get busy with a "let's get it done" attitude
• Target-driven and hungry to grow. You hold yourself to a higher standard
• Self-organised, reliable, and able to manage your own workload
• Comfortable following set processes and systems accurately

Responsibilities

• Handle inbound and outbound calls with warmth, clarity, and confidence
• Process loan applications and assess affordability, making sure every client knows exactly what they’re signing up for
• Resolve queries with empathy and urgency and own the problem until it’s fixed
• Handle complaints with empathy, resolving them with urgency and dignity
• Contact clients of outstanding accounts and help find repayment solutions that work
• Monitor repayment schedules and follow up consistently to keep accounts on track
• Maintain accurate, up-to-date client records in our systems
• Responding promptly to client and with the same standard every time across calls and written channels
• Live the Unifi values in every interaction by treating people with dignity, communicating clearly and doing what you say you will do

Skills

Customer-facing experience

English communication

Education

Matric

Banking/Finance/Business qualification advantageous

Job description

Unifi Africa is seeking a Call Centre Agent to be the first point of contact for clients, handling calls, processing loan applications, and resolving queries with warmth and clarity.

You will assess affordability, explain terms, manage outstanding accounts, monitor repayments, and maintain accurate client records, delivering service with dignity and a client-first mindset. Based in Bellville, Western Cape.