Cleaning Manager - Cape Region

Tsebo Solutions Group; Cape Town; On-site; ZAR 300,000 - 460,000; Full time

Job summary

Tsebo Solutions Group is seeking an experienced Cleaning Operations Manager to lead site-based teams in Cape Town, ensuring SLA compliance, client satisfaction, and efficient labour planning.

You will oversee stock, HR matters, safety, quality control, and reporting, building strong client relationships and driving contract retention with a proactive leadership style. This role demands hands-on management, flexibility, and the ability to respond quickly to client requests.

Qualifications

• Matric/Grade 12 is required.
• Tertiary qualification in Retail, Operations or related field preferred.
• Proven experience in cleaning operations and staff supervision.

Responsibilities

• Manage cleaning teams at a site, ensuring performance and attendance standards are met.
• Build and maintain strong client relationships through service delivery.
• Manage cleaning materials and stock levels with timely replenishment.
• Plan labour using a labour management system to meet requirements.
• Address HR matters including discipline, grievances, and performance management.
• Conduct site inspections to ensure SLA and quality compliance.
• Support contract retention through consistent service and client satisfaction.
• Take full responsibility and management of the site.
• Respond urgently and pro-actively to client requests.
• Allocate contract resources to maximize cleaning output and adhere to SLAs.
• Manage output-based contracts efficiently.
• Coordinate with HR to manage relief staff to prevent service disruptions.
• Ensure work schedules and job cards are in place and site-specific.
• Maintain high service standards with regular inspections.
• Close units properly with staff, equipment, billing and costs handled within month end.
• Mitigate contract cancellation risk and strengthen client relationships.
• Ensure cleaning methodologies align with policies, quality programs and legislation.
• Perform monthly asset spot checks and maintain equipment condition.
• Complete client-specific records and monthly surveys where required.
• Coordinate staff allocation to sites according to policies and procedures.
• Adhere to Occupational Health and Safety requirements for site-specific needs.
• Identify opportunities for additional business within existing contracts.

Skills

Strong knowledge of cleaning processes

Interpret SLAs and site audits

HR procedures & labour legislation

MS Excel & reporting tools

Organisational & time management

Client relationships & communication

Leadership skills

Attention to detail

Sense of urgency

Problem solving

Independence & resilience

Flexibility, long hours

Education

Matric / Grade 12

Tertiary qualification in Retail/Operations/Management

Proven cleaning operations supervision experience

Tools

MS Excel

Operational reporting tools

Job description

• Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.
• Build and maintain strong client relationships through excellent service delivery.
• Manage cleaning materials and stock levels, ensuring timely replenishment.
• Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.
• Address HR matters including discipline, grievances, and performance management.
• Conduct regular site inspections to ensure compliance with SLAs and quality standards.
• Support contract retention through consistent service and client satisfaction.
• Take full responsibility and management of your site.
• Act with utmost urgency when attending to any client request and do so pro-actively.
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to.
• Output based contracts must be managed efficiently.
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules/job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
• Work with HR to allocate staff to sites according to policies and procedure.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
• Continually identify potential of additional business within existing contracts and one off cleaning opportunities.
• To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR.
• Cleaning managers are to ensure that our TCS brand is protected and represent it professionally at all times.

Duties & Responsibilities

• Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.
• Build and maintain strong client relationships through excellent service delivery.
• Manage cleaning materials and stock levels, ensuring timely replenishment.
• Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.
• Address HR matters including discipline, grievances, and performance management.
• Conduct regular site inspections to ensure compliance with SLAs and quality standards.
• Support contract retention through consistent service and client satisfaction.
• Take full responsibility and management of your site.
• Act with utmost urgency when attending to any client request and do so pro-actively.
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to.
• Output based contracts must be managed efficiently.
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
• Ensure work schedules/job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
• Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
• Work with HR to allocate staff to sites according to policies and procedure.
• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
• Continually identify potential of additional business within existing contracts and one off cleaning opportunities.
• To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR.
• Cleaning managers are to ensure that our TCS brand is protected and represent it professionally at all times.

Skills and Competencies

• Strong knowledge of cleaning processes and hygiene standards.
• Ability to interpret SLAs and conduct site audits.
• Basic understanding of HR procedures and labour legislation.
• Proficiency in MS Excel and operational reporting tools.
• Excellent organisational and time management skills.
• Strong people skills and knowledge or Industrial relations.
• Strong on client relationships and strong communication skills.
• Leadership skills.
• Attention to detail.
• Sense of urgency.
• Problem solving experience.
• Able to work under pressure.
• Be flexible and adaptable.
• Should be able to work independently.
• Able to work independently and under pressure.
• Able to work long hours, after hours and some weekends.

Qualifications

• Minimum Qualification: Matric / Grade 12.
• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field.
• Proven experience in cleaning operations and staff supervision.