Talent Pool - Operations Manager KZN Region

Tsebo Solutions Group; Durban; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Tsebo Solutions Group seeks an experienced Cleaning Operations Manager in Durban to oversee daily cleaning operations, manage site teams, and ensure compliance with hygiene, safety, and Tsebo quality standards. The role involves staffing, training, budgeting, and driving innovation in cleaning methods.

Ideal candidates will have 5 years in cleaning operations with team-management experience and a strong hospitality background, plus a valid driver’s license and willingness to travel.

Qualifications

• Matric/Grade 12 is required.
• Tertiary qualification in Retail, Operations/Retail Management, or related field.
• Valid driver’s license and own reliable vehicle.

Responsibilities

• Overseeing daily cleaning operations and supervising site teams.
• Ensuring compliance with hygiene, safety, and Tsebo quality standards.
• Managing staffing levels, recruitment, and training.
• Monitoring performance and implementing corrective actions.
• Conducting site audits and resolving service issues.
• Managing budgets, stock, and equipment usage.
• Promoting sustainable cleaning practices and reducing waste.
• Driving innovation through new cleaning technologies and methods.
• Building strong client relationships and responding to service needs.
• Supporting Tsebo’s values through ethical leadership and operational excellence.
• Managing and maintaining accurate time and attendance records.
• Ensuring compliance with scheduling, rostering, and labour cost controls.
• Using workforce management systems to monitor attendance trends and resolve discrepancies.
• Ensure optimal management of labour to meet operational requirements.

Skills

Cleaning operations

Staff management

Site audits

HR procedures

MS Excel

MS Office

Time management

Travel flexibility

Hospitality experience

Budgeting

Education

Matric

Retail/Operations qualification

Degree or Diploma related field

Tools

Workforce management systems

HRIS

Job description

Duties & Responsibilities

• Overseeing daily cleaning operations and supervising site teams.
• Ensuring compliance with hygiene, safety, and Tsebo quality standards
• Managing staffing levels, recruitment, and training.
• Monitoring performance and implementing corrective actions.
• Conducting site audits and resolving service issues.
• Managing budgets, stock, and equipment usage.
• Promoting sustainable cleaning practices and reducing waste.
• Driving innovation through new cleaning technologies and methods.
• Building strong client relationships and responding to service needs.
• Supporting Tsebo’s values through ethical leadership and operational excellence.
• Managing and maintaining accurate time and attendance records.
• Ensuring compliance with scheduling, rostering, and labour cost controls.
• Using workforce management systems to monitor attendance trends and resolve discrepancies.
• Ensure optimal management of labour to meet operational requirements.

Skills and Competencies

• Strong knowledge of cleaning processes and hygiene standards.
• Ability to interpret SLAs and conduct site audits.
• Strong MS Office skills and experience with workforce systems.
• Basic understanding of HR procedures and labour legislation.
• Proficiency in MS Excel and operational reporting tools.
• Excellent organisational and time management skills.
• Willingness to travel and work flexible hours.
• Experience: Proven strong experience in hospitality.
• 5 years in cleaning operations, including team management.

Qualifications

• Minimum Qualification: Matric / Grade 12.
• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field.
• Must have a valid driver’s license and own reliable vehicle.