Area Manager - Cleaning

Empact Group; Cape Town; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Empact Group in Cape Town is seeking an Area Manager to oversee cleaning operations across a designated region and lead a team of cleaners to uphold high hygiene standards that meet client expectations. You will manage scheduling, inspections, and reporting to ensure top results at multiple sites.

The role requires strong leadership, excellent communication, and the ability to coordinate with clients while ensuring health and safety compliance across all sites.

Qualifications

• Grade 12 qualification.
• Minimum 5 years' experience in cleaning, hygiene and facilities management.
• Proven experience in a similar role, preferably in commercial cleaning or facilities management.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Knowledge of cleaning techniques and best practices.
• Valid driver's license and access to a reliable vehicle.

Responsibilities

• Manage a team of cleaners, including hiring, training, scheduling, and performance management.
• Conduct regular inspections of facilities to ensure cleanliness standards are met.
• Develop and implement cleaning schedules and procedures.
• Maintain relationships with clients and address concerns promptly.
• Monitor cleaning supplies and equipment inventory and place orders.
• Ensure compliance with health and safety regulations.
• Provide regular reports to senior management on cleaning operations and performance.
• Site management: ensure resources and employees are transported to site.
• Business development: upsell clients and build client relationships.
• Training & development: facilitate annual training and on-the-job training.

Skills

Organizational skills

Leadership

Communication

Interpersonal skills

Cleaning techniques

Driver's license

Education

Grade 12

Job description

We are looking for a dedicated and experienced Area Manager to oversee the cleaning operations within a designated region. The Area Manager will be responsible for managing a team of cleaners, ensuring high standards of cleanliness and hygiene are maintained at all times, and meeting client expectations.

Qualifications:

• Grade 12
• Minimum 5 Years' experience in cleaning, Hygiene and Facilities Management is compulsory
• Proven experience in a similar role, preferably in a commercial cleaning or facilities management setting
• Strong organizational and leadership skills
• Excellent communication and interpersonal abilities
• Knowledge of cleaning techniques and best practices
• Ability to work independently and handle multiple tasks simultaneously
• Valid driver's license and access to a reliable vehicle

Competencies required:

Problem solving & decision making, Customer Relationship Building, Communication, Team Leadership, Financial & Business acumen, Assertiveness; Negotiation; Analytical Thinking; Tolerance for Stress; Resilience.

Key areas of responsibility:

• Manage a team of cleaners, including hiring, training, scheduling, and performance management
• Conduct regular inspections of facilities to ensure cleanliness standards are met
• Develop and implement cleaning schedules and procedures
• Maintain relationships with clients and address any concerns or issues in a timely manner
• Monitor cleaning supplies and equipment inventory and make necessary orders
• Ensure compliance with health and safety regulations
• Provide regular reports to senior management on cleaning operations and performance

Employee Management

• Manage all subordinates in accordance with sector strategy, contract specification, and statutory regulations
• Ensure that all subordinates adhere to working standards as per the respective service level agreement and Business Standards
• Ensure that company image and reputation is upheld, and employees adhere to uniform regulations
• Arrange counselling and effect wellness campaigns within each site
• Monitor and verify employee time schedules as per shift agreements
• Employees leave management
• Regularly communicate changes and general information to all employees per site

Industrial Relations Support

• Maintain discipline by using the company's disciplinary code and procedure, as well as attending to grievances.
• Preparation of contingency plan for strikes and stay away.
• Appraising staff by way of verbal direction and performance appraisal for supervisory level and above.
• Adherence to company policy and procedure
• Manage Union relationships

Recruitment

• Efficiently source temporary employees in accordance with labour legislation and internal process and policy
• Ensure that employee head count on site is in line with the agreed head count costing
• Approval process to be followed when hiring new staff
• To ensure that staff members sign their engagement contract before they start work on site
• To ensure that all onboarding forms are submitted to payroll on time

Systems and Process

• Ensure that PRP hours are approved on time
• Adhere to on time salary payments

Site management

• Ensure that correct resources and employees are transported to site
• To carry out regular inspections
• To be responsible for the prompt attention to the communications book procedure.
• To attend certain regular meeting with clients, where minutes need to be taken.
• All problems to receive prompt action
• Usage of the AM tool for each site
• Audits and inspections
• Site inspections on regular basis
• Maintain overall client expenses on site

Business development

• Work with Contract managers to upsell clients
• Build and maintain client relationships
• Have an in-depth knowledge of business products and value proposition

Training & development

• Facilitate Annual training, on the job training, statutory training and learnerships
• Be involved in talent Incubation initiatives

Health & Safety

• Hazard Identification and Risk Assessments are completed
• Equipment is in good working order.
• Uniforms are sufficient and in good condition.
• Personal Protective Equipment is supplied as per site and scope hazards identified.
• Toolbox talks are done with the relevant supervisor or contract managers
• Current Safety Data Sheets are available on chemicals used on site.
• Staff medicals where necessary are available.
• Waste Management Procedures.