Claims Specialist: Settlements & Client Support

Telesure Investment Holdings (TIH); Johannesburg; On-site; ZAR 150,000 - 190,000; Full time

Job summary

TIH in Johannesburg is seeking a diligent Claims Administration Assistant to obtain information from insured or designated persons for settling claims with insurers. You will handle administration, correspondence, document preparation, and client support to ensure accurate, timely settlements.

The role requires Grade 12 or SAQA equivalent and the ability to work unsupervised, with 13 months to 3 years’ experience in claims or similar environments.

Qualifications

• Grade 12 or SAQA Accredited Equivalent (essential)
• Experience as an practitioner able to work unsupervised (13 months to 3 years)

Responsibilities

• Obtain information from insured or designated persons to settle claims with the insurance carrier.
• Produce, update and provide best practice support to customers on the claims administration process and related systems.
• Respond to routine requests via telephone or email and edit templates for customised responses.
• Create, organise and maintain files containing policy-related correspondence.
• Prepare and manage claim documentation for customers.
• Organise own work schedule and coordinate with support services to complete tasks.
• Carry out routine policy-related tasks to support policy development and implementation.
• Assist internal and external clients with standard activities and provide support to teams.
• Produce accurate reports by collecting data from standard sources and inputting into standard formats.

Job description

TIH in Johannesburg is seeking a diligent Claims Administration Assistant to obtain information from insured or designated persons for settling claims with insurers. You will handle administration, correspondence, document preparation, and client support to ensure accurate, timely settlements.

The role requires Grade 12 or SAQA equivalent and the ability to work unsupervised, with 13 months to 3 years’ experience in claims or similar environments.