Claims Manager - Hybrid Leader Driving Impact & Growth

Placements24; Upington; Hybrid; ZAR 700,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Medical aid and retirement fund

Professional development and training

Hybrid work model

Company car allowance

Generous leave policy

Job summary

Placements24 is seeking an experienced Claims Manager in Upington, Northern Cape, SA. The role leads a claims assessment team, overseeing end-to-end processing, settlement, and performance management. The hybrid model supports in-office leadership with remote planning and admin tasks.

The ideal candidate has 5+ years in claims leadership, strong regulatory knowledge, and excellent communication and negotiation abilities. A Bachelor's degree in a related field is required.

Qualifications

• Bachelor's degree in a relevant field is required.
• Minimum 5 years of claims management leadership experience.
• Strong knowledge of insurance products and claims processes.
• Understanding of applicable laws and regulatory requirements.
• Excellent leadership and people management skills.
• Analytical, problem-solving and decision-making abilities.
• Strong communication, negotiation and interpersonal skills.

Responsibilities

• Lead and mentor the claims assessment team to ensure efficient claims handling.
• Oversee the entire claims process from reporting to settlement, ensuring policy adherence.
• Develop strategies to improve processing efficiency and reduce turnaround times.
• Monitor KPIs and take corrective actions to improve performance.
• Ensure fair and accurate assessment and settlement of claims.
• Manage departmental budget and resources effectively.
• Collaborate with underwriting, legal, and finance to resolve complex issues.
• Stay updated on insurance regulations and best practices.
• Handle escalated customer complaints and complex inquiries.
• Contribute to policy and procedure development and refinement.

Skills

Leadership

Claims management

Budget management

Regulatory awareness

Problem solving

Negotiation

Communication

Team motivation

Education

Bachelor's degree in Business Administration or related field

Tools

Claims management software

MS Office Suite

Job description

Placements24 is seeking an experienced Claims Manager in Upington, Northern Cape, SA. The role leads a claims assessment team, overseeing end-to-end processing, settlement, and performance management. The hybrid model supports in-office leadership with remote planning and admin tasks.

The ideal candidate has 5+ years in claims leadership, strong regulatory knowledge, and excellent communication and negotiation abilities. A Bachelor's degree in a related field is required.