Claims Handler

Morton Moore Pty Ltd; Kloof; On-site; ZAR 279,000 - 335,000; Full time

Benefits offered by this job

Restaurant on site

Job summary

Morton Moore Pty Ltd in Kloof, South Africa is seeking an experienced Claims Handler to manage personal and commercial lines claims from start to finish. The role is fully office-based with no hybrid option, and requires FAIS qualification and RE5 or equivalent regulatory exams.

You will appoint assessors, liaise with insurers and clients, review policy wordings, and ensure timely settlements while maintaining accurate records. A strong admin skillset and excellent communication are essential.

Qualifications

• Minimum 5 years' experience in personal and commercial lines claims.
• FAIS qualified in both personal and commercial lines.
• Regulatory examinations completed (e.g. RE5).
• Strong administration and organisational skills with close attention to detail.
• Assertive and confident, with good interpersonal skills.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and process personal and commercial lines claims from registration through to finalisation.
• Register new claims and ensure all supporting documentation is obtained and accurately captured.
• Appoint and brief assessors, and follow up on assessment reports.
• Authorise repairs and replacements within mandate and in line with policy terms.
• Liaise with clients, insurers, assessors and service providers to keep claims moving efficiently.
• Keep clients informed of claim progress and outcomes in a professional and timely manner.
• Review policy wordings to confirm cover and identify potential claim issues.
• Negotiate with service providers and insurers to secure fair and cost-effective settlements.
• Maintain accurate, up-to-date claim records and administration on internal systems.
• Follow up on outstanding claims to ensure strict deadlines and turnaround times are met.
• Resolve client queries and resolve complex or disputed claims where necessary.
• Ensure all claims handling complies with FAIS and other relevant regulatory requirements.

Skills

Administration

Communication

Interpersonal skills

Attention to detail

Education

Matric (Grade 12)

FAIS qualification (personal & commercial)

RE5 or regulatory examinations

Job description

Kloof, South Africa | Posted on 09/11/2026

Our client, a well-established short-term insurance brokerage in the Kloof area, is looking for an experienced and assertive Claims Handler to join their team. The successful candidate will manage personal and commercial lines claims from start to finish, working closely with clients, assessors and service providers. This is a fully office-based role with no hybrid option.

Key Responsibilities

• Manage and process personal and commercial lines claims from registration through to finalisation
• Register new claims and ensure all supporting documentation is obtained and accurately captured
• Appoint and brief assessors, and follow up on assessment reports
• Authorise repairs and replacements within mandate and in line with policy terms
• Liaise with clients, insurers, assessors and service providers to keep claims moving efficiently
• Keep clients informed of claim progress and outcomes in a professional and timely manner
• Review policy wordings to confirm cover and identify potential claim issues
• Negotiate with service providers and insurers to secure fair and cost-effective settlements
• Maintain accurate, up-to-date claim records and administration on internal systems
• Follow up on outstanding claims to ensure strict deadlines and turnaround times are met
• Resolve client queries and resolve complex or disputed claims where necessary
• Ensure all claims handling complies with FAIS and other relevant regulatory requirements

Requirements

• Matric (Grade 12)
• Minimum of 5 years' experience in personal and commercial lines claims
• FAIS qualified in both personal and commercial lines
• Necessary Regulatory Examinations already completed (e.g. RE5)
• Strong administration and organisational skills with close attention to detail
• Assertive and confident, with good interpersonal skills
• Excellent verbal and written communication skills
• Able to work under pressure and meet strict deadlines
• Must be able to work fully office-based in Kloof
• Own transport preferable

Our client is offering a salary of R25,000 – R30,000 per month CTC, depending on experience.