Claims Handler

Morton Moore Financial Services; Durban; On-site; ZAR 279,000 - 335,000; Full time

Benefits offered by this job

Salary R25,000–R30,000 monthly

Job summary

Morton Moore Financial Services in Kloof, KwaZulu-Natal, is seeking an experienced Claims Handler to manage personal and commercial lines claims from registration through finalisation. This fully office-based role requires strong admin skills, FAIS qualification, and the ability to work under pressure with strict deadlines.

You will liaise with clients, assessors and insurers, ensuring accurate documentation and timely settlements per policy terms. Own transport preferred.

Qualifications

• 5 years of personal and commercial lines claims experience
• FAIS qualification for personal and commercial lines
• Regulatory Examinations completed (e.g. RE5)

Responsibilities

• Manage and process personal & commercial claims from registration to finalisation
• Register new claims and obtain all supporting documents
• Appoint and brief assessors, and follow up on reports
• Authorise repairs within policy terms
• Liaise with clients, insurers, assessors and service providers to move claims efficiently
• Keep clients informed on progress and outcomes

Skills

Assertive

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Organisational skills

Pressure handling

Education

Matric (Grade 12)

Job description

Our client, a well-established short-term insurance brokerage in the Kloof area, is looking for an experienced and assertive Claims Handler to join their team. The successful candidate will manage personal and commercial lines claims from start to finish, working closely with clients, assessors and service providers. This is a fully office-based role with no hybrid option.

Key Responsibilities

• Manage and process personal and commercial lines claims from registration through to finalisation
• Register new claims and ensure all supporting documentation is obtained and accurately captured
• Appoint and brief assessors, and follow up on assessment reports
• Authorise repairs and replacements within mandate and in line with policy terms
• Liaise with clients, insurers, assessors and service providers to keep claims moving efficiently
• Keep clients informed of claim progress and outcomes in a professional and timely manner
• Review policy wordings to confirm cover and identify potential claim issues
• Negotiate with service providers and insurers to secure fair and cost-effective settlements
• Maintain accurate, up-to-date claim records and administration on internal systems
• Follow up on outstanding claims to ensure strict deadlines and turnaround times are met
• Resolve client queries and elevate complex or disputed claims where necessary
• Ensure all claims handling complies with FAIS and other relevant regulatory requirements

Requirements

• Matric (Grade 12)
• Minimum of 5 years' experience in personal and commercial lines claims
• FAIS qualified in both personal and commercial lines
• Necessary Regulatory Examinations already completed (e.g. RE5)
• Strong administration and organisational skills with close attention to detail
• Assertive and confident, with good interpersonal skills
• Excellent verbal and written communication skills
• Able to work under pressure and meet strict deadlines
• Must be able to work fully office-based in Kloof
• Own transport preferable

Benefits

• Our client is offering a salary of R25,000 – R30,000 per month CTC, depending on experience.