Claims Handler

Morton Moore; Durban; On-site; ZAR 279,000 - 335,000; Full time

Job summary

Morton Moore in KwaZulu-Natal seeks an experienced and assertive Claims Handler to manage personal and commercial lines claims from start to finish. This office-based role requires FAIS qualifications and RE5 completion, with strong admin skills and client liaison experience.

The successful candidate will work with clients, insurers, assessors and service providers to ensure timely settlements and full regulatory compliance in a busy insurance brokerage environment.

Qualifications

• Matric (Grade 12) and FAIS qualifications completed; RE5 or equivalent regulatory exams.
• Strong administration and organisational skills with attention to detail.
• Assertive, confident, with excellent verbal and written communication.

Responsibilities

• Manage and process personal and commercial lines claims from registration through to finalisation.
• Register new claims and ensure all supporting documentation is obtained.
• Appoint and brief assessors and follow up on assessment reports.
• Authorise repairs and replacements within policy terms and mandate.
• Liaise with clients, insurers and service providers to keep claims moving.

Skills

Administration

Organisational skills

Interpersonal skills

Communication skills

Education

Matric (Grade 12)

FAIS qualified (personal & commercial)

RE5 or regulatory exams completed

Job description

Our client, a well-established short-term insurance brokerage in the Kloof area, is looking for an experienced and assertive Claims Handler to join their team. The successful candidate will manage personal and commercial lines claims from start to finish, working closely with clients, assessors and service providers. This is a fully office-based role with no hybrid option.

Key Responsibilities

• Manage and process personal and commercial lines claims from registration through to finalisation
• Register new claims and ensure all supporting documentation is obtained and accurately captured
• Appoint and brief assessors, and follow up on assessment reports
• Authorise repairs and replacements within mandate and in line with policy terms
• Liaise with clients, insurers, assessors and service providers to keep claims moving efficiently
• Keep clients informed of claim progress and outcomes in a professional and timely manner
• Review policy wordings to confirm cover and identify potential claim issues
• Negotiate with service providers and insurers to secure fair and cost-effective settlements
• Maintain accurate, up-to-date claim records and administration on internal systems
• Follow up on outstanding claims to ensure strict deadlines and turnaround times are met
• Resolve client queries and elevate complex or disputed claims where necessary
• Ensure all claims handling complies with FAIS and other relevant regulatory requirements

Requirements

• Matric (Grade 12)
• Minimum of 5 years' experience in personal and commercial lines claims
• FAIS qualified in both personal and commercial lines
• Necessary Regulatory Examinations already completed (e.g. RE5)
• Strong administration and organisational skills with close attention to detail
• Assertive and confident, with good interpersonal skills
• Excellent verbal and written communication skills
• Able to work under pressure and meet strict deadlines
• Must be able to work fully office-based in Kloof
• Own transport preferable

Benefits

Our client is offering a salary of R25,000 – R30,000 per month CTC, depending on experience.