Manager: Commercial Underwriting Administration - JG7
Santam Insurance
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Job summary
Santam Specialist Solutions, based at Wanderers Office Park in Sandton, seeks a Manager: Commercial Underwriting Administration in the Construction and Engineering area. The role centers on policy underwriting administration, handling new business, endorsements and broker terms, with a focus on meeting targets and SOP compliance.
The ideal candidate will have extensive underwriting expertise, strong leadership, regulatory knowledge, and a track record of delivering results within a large
Qualifications
- Minimum 15 years of insurance underwriting experience.
- Preferably 10 years in short-term engineering insurance.
- Experience managing an underwriting team.
- Quoting and approval experience beneficial.
- First Level Regulatory Examination completed.
- Relevant Degree or Diploma completed.
- FAIS compliance required.
- Proficient in Word, Excel, PowerPoint and Outlook.
Responsibilities
- Lead policy underwriting administration for new business and endorsements.
- Provide terms on existing policies and support brokers.
- Ensure targets and SOP adherence across the team.
- Monitor performance and manage deadlines.
- Coordinate with other departments as needed.
Skills
Education
Tools
Job description
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Santam Specialist Solutions has a career opportunity for a Manager - Commercial Underwriting Administrationinthe Construction and Engineering business areawhich will be based in Wanderers Office Park.
The primary purpose of this position is Policy Underwriting Administration with reference to new business, endorsements (providing terms on existing policies), finance queries, and dealing with Brokers and other departments, and ensuring the Policy administration team achieves targets and SOP.
Policy Administration and managing a team of Underwriting Administrators as it relates to:
- Conversions of quotes into Policies
- Endorsements
- Provide terms on existing policies
- Understand Insurance Principles and Business Retention on existing policies
- Dealing with other areas within the company / liaising with brokers.
- Manage / monitor incoming / outgoing mail
- Must be able to adhere to deadlines and operating standard and requirements
- Manage team performance
QUALIFICATIONS AND EXPERIENCE
- Must have a minimum of 15 years of insurance experience within an underwriting capacity
- Preferably 10 years of short-term engineering insurance experience
- Previous experience in managing an underwriting team
- Quoting and Approval experience will be beneficial
- First Level Regulatory Examination
- Relevant Degree / Diploma
- FAIS Compliant
- Computer Literacy: Microsoft Office - proficiency in Word, Excel, PowerPoint, and Microsoft Outlook
COMPETENCIES
- Strong leadership and team management skills.
- Excellent knowledge of underwriting processes and insurance regulations.
- High attention to detail and organizational skills.
- Strong communication and interpersonal abilities.
- Analytical thinking and problem-solving capabilities.
- Proficiency in relevant insurance systems and tools.
ADDITIONAL COMPETENCIES AND SKILLS
- Proactive and results-driven.
- Collaborative and supportive leadership style.
- Committed to continuous improvement and professional development.
- High integrity and ethical standards.
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on providing clients freedom from worry. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
Our recruitment process
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
Our recruitment process
Step 1
Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
Our recruitment process
Step 2
Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.
Our recruitment process
Step 3
Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
Our recruitment process
Step 4
Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.
Our recruitment process
Step 5
We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
Our recruitment process
Step 6
Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.
Our recruitment process
Step 7
Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
Our recruitment process
Step 8
You made it. Here we ensure we receive all your documents to get you onto our payroll system.
There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.
Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.
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