Claims Administrator & Broker Liaison Specialist

Lesaka Technologies Inc.; Johannesburg; On-site; ZAR 210,000 - 320,000; Full time

Job summary

Lesaka Technologies Inc. in South Africa seeks a Claims Administrator to oversee efficient processing and assessment of insurance claims, ensuring accurate settlements within service standards. The role also supports broker-related enquiries, reporting, and policy administration.

Key responsibilities include validating claims, collecting documentation, maintaining records, and ensuring timely, compliant outcomes while collaborating with internal teams, brokers, and customers.

Qualifications

• Matric is required.
• RE5 certification is required.
• Experience of 1–3 years is advantageous.

Responsibilities

• Assess and validate insurance claims in line with company policies and procedures.
• Process new claim notifications and obtain all required documentation.
• Collect, verify and accurately capture claim information.
• Analyse claims and determine requirements for assessment and settlement.
• Maintain accurate claim records in line with standards.
• Handle claim-related complaints and queries professionally and timely.
• Build and maintain relationships with internal and external stakeholders.
• Ensure fair customer outcomes and service levels are met.
• Meet agreed turnaround times and service standards.
• Serve as broker liaison for enquiries, commission statements and reports.
• Maintain broker schedules, records and databases and issue certificates as requested.

Education

Matric

RE5

Job description

Lesaka Technologies Inc. in South Africa seeks a Claims Administrator to oversee efficient processing and assessment of insurance claims, ensuring accurate settlements within service standards. The role also supports broker-related enquiries, reporting, and policy administration.

Key responsibilities include validating claims, collecting documentation, maintaining records, and ensuring timely, compliant outcomes while collaborating with internal teams, brokers, and customers.