Senior Claims Adjuster - Property Division

Placements24; Upington; Hybrid; ZAR 450,000 - 650,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Placements24 seeks a Senior Claims Adjuster for Upington, Northern Cape, adopting a hybrid work model that blends in-office collaboration with remote work. The role focuses on managing complex property insurance claims and delivering fair, timely settlements while mentoring junior team members.

You will leverage expertise in policy interpretation, investigations, and client communication to uphold service standards and regulatory compliance in the Northern Cape region.

Qualifications

• 5+ years of claims adjusting experience, especially in property insurance.
• Knowledge of insurance contracts and claims investigation techniques.
• Strong negotiation, communication, and interpersonal skills.
• Proficiency with claims management software and standard office applications.
• Valid driver’s license and willingness to travel within the Northern Cape.
• Professional certifications in insurance adjusting preferred.

Responsibilities

• Investigate, evaluate, and negotiate settlements for complex claims.
• Conduct on-site assessments and determine extent of loss and coverage.
• Review documents such as police reports and repair estimates.
• Interview claimants and witnesses to gather information.
• Interpret policies to determine coverage and liability.
• Provide guidance to junior adjusters and maintain files.
• Ensure compliance with company policies and regulatory requirements.

Skills

Negotiation

Communication

Analytical thinking

Customer service

Education

Bachelor's degree in Business Administration

Relevant professional certifications in insurance adjusting

Tools

Claims management software

Job description

About the Role Our client, a leading provider in the insurance sector, is seeking an experienced and meticulous Senior Claims Adjuster to join their dynamic team in Upington, Northern Cape. This pivotal role is responsible for managing and resolving complex insurance claims, ensuring fair and timely settlements for policyholders. The ideal candidate will possess a deep understanding of insurance policies, investigation techniques, and a commitment to exceptional customer service. This position offers a hybrid work model, blending essential in-office collaboration with the flexibility of remote work, allowing for optimal work-life balance in the vibrant Upington area. You will be instrumental in upholding our client's reputation for integrity and efficiency within the Northern Cape region and beyond.

Key Responsibilities

• Investigate, evaluate, and negotiate the settlement of complex insurance claims, including property damage, liability, and casualty.
• Conduct thorough on-site assessments and inspections of damaged properties to determine the extent of loss and coverage.
• Gather and review all relevant documentation, including police reports, medical records, and repair estimates.
• Interview claimants, witnesses, and other involved parties to obtain necessary information.
• Interpret insurance policies to determine coverage and liability.
• Communicate effectively with policyholders, legal counsel, and other stakeholders throughout the claims process.
• Prepare detailed reports and maintain accurate claim files.
• Adhere to all company policies, procedures, and regulatory requirements.
• Provide guidance and mentorship to junior claims adjusters.

Requirements

• A minimum of 5 years of experience in claims adjusting, with a strong focus on property insurance.
• Proven knowledge of insurance contracts, relevant laws, and claims investigation techniques.
• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in claims management software and standard office applications.
• A valid driver's license and willingness to travel within the Northern Cape region for site inspections.
• Relevant professional certifications in insurance adjusting are highly preferred.
• Bachelor's degree in Business Administration, Finance, or a related field is advantageous.
• Demonstrated ability to manage a caseload efficiently and meet deadlines.

Benefits

• Competitive remuneration package, including a performance-based bonus structure.
• Comprehensive health insurance, retirement savings plans, and paid time off.
• Continuous professional development opportunities and support for industry certifications.

This role provides the chance to work within a supportive and collaborative environment in Upington, contributing to a company that values its employees and their well-being. Join a team dedicated to excellence in the insurance industry.