Channel and Public Sector Account Executive

Teraco – A Digital Realty Company; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Teraco – A Digital Realty Company in Gauteng seeks an experienced Account Manager to enhance client relationships and achieve sales targets. The role involves maintaining existing accounts, managing relationships, and developing strategies for client engagement.

The ideal candidate will possess at least 3 years of account management experience within the ICT sector and a solid understanding of client relationships. Strong communication and negotiation skills are essential, alongside a proactive approach to problem-solving.

Qualifications

• At least 3 years Account Management experience within the ICT sector.
• Proven sales CRM/systems experience.
• Experience in client facing interactions.

Responsibilities

• Develop existing client accounts to create value for Teraco.
• Meet sales goals and manage client relationships effectively.
• Resolve client queries and maintain up-to-date CRM.

Skills

Client relationship building

Excellent communication skills

Negotiation skills

Problem solving

Time management

Education

Minimum Matric Qualification

Tools

CRM systems

Microsoft Office Suite

Job description

Teraco Data Environments

2026/06/09 Gauteng

Job Reference Number: TL-404

Department: Sales

Industry: Information Technology

Job Type: Permanent

Positions Available: 1

Salary: Market Related

To maintain and develop existing client accounts to build value to the client and Teraco, as well as position Teraco/client relationships as superior within the market.

Job Description

Purpose of the Role

To maintain and develop existing client accounts to build value to the client and Teraco, as well as position Teraco/client relationships as superior within the market.

Main Functions Of The Job

Sales

• Meeting Sales Goals and Targets
• Pipeline management and reporting

Client Relationship Management

• Review of client business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems
• Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships
• Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients
• Conduct regular interactions with clients
• Renegotiating contracts when required
• Communicate clients offering to Teraco sales team and their value/contribution to Teraco Marketplace through presentations/discussion in Sales meetings
• Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues/complaints into the formal

Teraco channels

• Resolving Account related enquiries and communicating with Internal departments to resolve issues.
• Operating as the lead point of contact for all matters specific to client accounts or projects
• Develop trusted advisor relationships with key accounts, customer stakeholders and sponsors
• Collaborate with sales team to identify and grow opportunities
• Ensure the timely and successful delivery of our solutions according to customer needs
• Liaison between the customer and internal teams

Churn prevention

• Responding to possible churn timeously and taking action to prevent churn

Client support

• Attending to client queries
• Investigation and resolution of client queries through interaction with all stake holders, internal and external
• Generation of all paperwork pertaining to assigned accounts
• Onboarding/ cessations

Sales Team support

• Support of the day-to-day activities of Channel and Public Sector sales team
• Sales/Operation meeting minutes and actions capturing
• Generation of client presentations
• Support of the day-to-day activities of Sales team such as Ozone related activities
• Attend Sales/Operation meetings, facilitate and capture minutes and action tasks
• Attend to account queries like cancellations and migrations with the Sales Executive
• Attend to ad hoc client feedback on behalf of sales when and if required.
• Generation of all paperwork pertaining to assigned accounts
• Attend client meetings with Sales Executive to find a resolution on a query
• Scheduling meetings and sales appointments, coordinate tours
• Custodian between Sales and Service Delivery Manager (SDM)

Tender support - Public Sector

• Attend to tender or technical queries as and when required
• Analyse RFQs, RFPs, Tenders, Client and Agent Onboarding, set up kick off meetings with Bid Management team
• Assist in obtaining relevant information for client responses and projects
• Account Management functions as and when requiredPrepare and review the commercial aspects of the bid, ensuring all products / services are included in the final price to the customer.

Client changes

• Confirming cancellation details and requesting cancellation in CRM
• Co-ordination of 'Assignment of contracts' and reconciliation of service orders (Account)
• Co-ordination of Cession documents and Client Name Changes

Data Integrity

• Maintain relevant Data Integrity

Administration

• Maintaining CRM with up-to-date client contacts and activity details.
• Maintaining Account plans

Reporting and communication

• Achievement to plan reporting
• Personal Performance review report

Job Requirements

Skills Requirement

• Ability to build effective client relationships through a structured and personable approach
• Ability to identify and understand prospective customers colocation needs
• Excellent written and verbal communication skills.
• Ability to communicate at all levels of the business
• Excellent problem solving and organisational skills.
• Strong Negotiation Skills and ability to close
• Ability to prioritise among competing tasks
• A team player who realises their role in the bigger goal of the team and company
• Ability to work well both independently and as part of a team
• Meticulous and Analytical
• Active listening – ability to understand requirements
• Proactive problem solver
• Process driven with the ability to balance the need for strict processes and the need to put clients first
• Creativity and ability to identify areas of improvement
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of the organisation

Qualifications And Experience

• Minimum Matric Qualification
• Experience and understanding of RFP process responses
• At least 3 years Account Management experience within the ICT sector
• Proven sales CRM/systems experience
• Proven experience in data analysis and generation
• Proven experience in client facing interactions
• Extensive knowledge of Word, Excel and PowerPoint features