CCTV Control Room Manager

TTK Surveillance; Gauteng; On-site; ZAR 420,000 - 620,000; Full time

Job summary

TTK Surveillance in Edenvale invites applications for an experienced CCTV Control Room Manager to oversee the daily operations of the control room and lead its Shift Leaders and staff. You will ensure effective monitoring of client sites, manage incident response and escalation, maintain rosters and training, and ensure SOPs are followed across the control room and sites.

You will also investigate missed incidents and performance concerns, supervise high-risk sites and contribute to client

Qualifications

• Proven experience managing a CCTV control room and leading staff across shifts.
• Strong knowledge of CCTV monitoring, incident response and escalation.
• Clear communication skills and the ability to maintain strong client relationships.
• Strong organisational, reporting and staff management skills.
• PSIRA Grade A.
• Availability to work standby.
• Reside within the Edenvale area and surrounds.

Responsibilities

• Oversee the daily operation of the CCTV Control Room and lead its Shift Leaders and staff.
• Ensure effective monitoring of client sites; manage incident response, escalation and client communication.
• Maintain staff rosters, attendance and training; ensure SOPs are followed.
• Follow up on offline sites, cameras and technical issues; investigate missed incidents and performance concerns.
• Oversee high‑risk sites; maintain accurate operational and client reports; ensure issues are resolved.
• Provide support during serious incidents, emergencies and staff shortages.

Skills

Staff management

Incident response

Client relationships

Communication

Organisational skills

PSIRA Grade A

Standby availability

Shifts leadership

Job description

TTK Surveillance provides off-site CCTV monitoring and security solutions to clients across South Africa. Our Control Room monitors client sites around the clock, responds to security events, and works with clients and technical teams to keep monitoring services effective and reliable.

Role Description

We are seeking an experienced CCTV Control Room Manager for a full-time, on-site position in Edenvale,

The manager will oversee the daily operation of our CCTV Control Room and lead its Shift Leaders and staff. Responsibilities include ensuring effective monitoring of client sites; managing incident response, escalation and client communication; maintaining staff rosters, attendance and training; and ensuring that Control Room, station and client SOPs are followed.

The role also involves following up on offline sites, cameras and technical issues; investigating missed incidents and performance concerns; overseeing high-risk sites; maintaining accurate operational and client reports; and ensuring that issues are followed through to resolution. The manager will provide support during serious incidents, emergencies and staff shortages.

Requirements

• Proven experience managing a CCTV control room and leading staff across shifts
• Strong knowledge of CCTV monitoring, incident response and escalation
• Clear communication skills and the ability to maintain strong client relationships
• Strong organisational, reporting and staff management skills
• PSIRA Grade A
• Availability to work standby
• Reside within the Edenvale area and surrounds

Salary: Competitive, based on experience