Case Manager

Attorney Assistant; South Africa; Remote; ZAR 134,000 - 178,000; Full time

Benefits offered by this job

PTO

Referral incentives

Bonuses where applicable

Job summary

Attorney Assistant is seeking a detail-oriented Case Manager to support a U.S.-based personal injury firm with case coordination, client communication, scheduling, and medical or insurance-related tasks.

Ideal candidates will have experience in personal injury, legal case management, and scheduling, plus strong writing skills. This remote role requires a private home workspace, a second monitor, and the ability to handle multiple cases simultaneously.

Qualifications

• Prior experience in personal injury, legal case management, medical-related work, insurance, or a closely related support role.
• Experience with medical or insurance-related work and scheduling.
• Experience coordinating appointments, follow-ups, calendars, or case-related schedules.
• Strong professional writing skills with clear grammar, spelling, and written communication.
• Clear and legible handwriting when handwritten documentation is required.
• Strong organizational and case management skills.
• Professional client communication skills.
• Ability to manage multiple cases, appointments, and priorities at the same time.
• Ability to work independently and stay organized in a remote environment.
• Must have a second monitor and a private workspace.
• Must be willing to provide writing samples during the hiring process

Responsibilities

• Support the day-to-day coordination and management of personal injury cases.
• Communicate with clients regarding case updates, appointments, information, and next steps.
• Coordinate medical appointments, schedules, follow-ups and case-related activities.
• Work with medical and insurance-related information throughout the case process.
• Maintain accurate case records, notes, documents, and follow-up items.
• Track appointments, pending requests, deadlines, and outstanding case information.
• Prepare clear and professional written communications and case-related documentation.
• Follow up with clients, medical providers, insurance contacts, and other parties as needed.
• Keep the legal team informed of case progress, scheduling needs, and outstanding items.
• Help ensure cases remain organized and continue moving through stages

Skills

Case management

Medical/insurance scheduling

Client communication

Document writing

Remote work

Multi-tasking

Independent work

Job description

At Attorney Assistant, we help law firms manage the work that keeps cases moving and clients supported, including intake, follow-up, admin, legal support, and operations.

Through Staffline and Frontline, we provide dedicated staffing and 24/7 live intake support for U.S.-based law firms. Our team helps firms respond faster, stay organized, and build reliable support systems around their daily work.

We’re growing our remote team and looking for reliable, skilled professionals who want to build long-term careers supporting law firms.

Overview

We are looking for an organized and detail-oriented Case Manager to support a U.S.-based personal injury law firm with case coordination, client communication, scheduling, and medical or insurance-related case support.

The strongest candidates will have experience working with medical or insurance-related matters and handling scheduling responsibilities. Strong professional writing skills are also important, as this role involves written communication, case documentation, and ongoing coordination.

Key Responsibilities

• Support the day-to-day coordination and management of personal injury cases
• Communicate with clients regarding case updates, appointments, outstanding information, and next steps
• Coordinate medical appointments, schedules, follow-ups, and other case-related activities
• Work with medical and insurance-related information throughout the case process
• Maintain accurate case records, notes, documents, and follow-up items
• Track appointments, pending requests, deadlines, and outstanding case information
• Prepare clear and professional written communications and case-related documentation
• Follow up with clients, medical providers, insurance contacts, and other parties as needed
• Keep the legal team informed of case progress, scheduling needs, and outstanding items
• Help ensure cases remain organized and continue moving through the appropriate stages

Required Skills and Experience

• Prior experience in personal injury, legal case management, medical-related work, insurance, or a closely related support role
• Experience with medical or insurance-related work and scheduling
• Experience coordinating appointments, follow-ups, calendars, or case-related schedules
• Strong professional writing skills with clear grammar, spelling, and written communication
• Clear and legible handwriting when handwritten documentation is required
• Strong organizational and case management skills
• Strong attention to detail when handling case information, documentation, and follow-ups
• Professional client communication skills
• Ability to manage multiple cases, appointments, and priorities at the same time
• Ability to work independently and stay organized in a remote environment
• Must have a second monitor
• Must have a private home office or dedicated private workspace
• Must be willing to provide professional writing samples during the hiring process

Schedule, Compensation, and Benefits

• Schedule: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
• Starts at $7 USD/hour, with a possibility of a pay increase from a performance evaluation
• Must have a reliable device, stable internet connection, second monitor, and private, quiet remote work setup.
• PTO, referral incentives, and bonuses where applicable

Note: This posting is for a current hiring need. Applicants may also be considered for similar opportunities based on their qualifications, experience, availability, and client requirements.