Case Manager

Urban Affairs Coalition; KwaZulu-Natal; On-site; ZAR 686,000 - 914,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Short-term disability

Long-term disability

Employee Assistance Program

Flexible Spending Accounts

Paid time off

Job summary

YOACAP, a program of Urban Affairs Coalition, seeks a dedicated Case Manager to staff the hotline and field inquiries from barbers, community members and youth. You will help clients access services and navigate systems, tailoring support to each person's needs and barriers.

You may assist with online applications, gather paperwork, and arrange warm referrals to partner organizations, following up to ensure services are received. This is a full-time role with a comprehensive benefits package.

Qualifications

• Experience in social services or case management preferred.
• Strong communication and interpersonal skills.
• Ability to navigate resources and assist clients with paperwork.

Responsibilities

• Staff the hotline and field inquiries from barbers, community members and youth.
• Help clients understand available programs and services and assist with accessing them.
• Complete online applications, call agencies, and gather required paperwork as needed.
• Coordinate with partners and follow up to ensure services are received and barriers are addressed.

Skills

Case management

Communication

Community outreach

Job description

Department/Program: Youth Outreach Adolescent Community Awareness

The Youth Outreach Adolescent Community Awareness Program (YOACAP), is a program partner of the Urban Affairs Coalition (UAC). Our agency's mission is to enhance the quality of life and health for Philadelphians through community-based and culturally competent interventions.Since 1989, we have addressed health concerns, workforce development, and life skills in low-income, underserved communities. Today, our mission has expanded to help youth and young adults learn job readiness skills, academic achievement, and experience using technology.

YOACAP is seeking a Case Manager for the organization's new community antiviolence program. The program will connect individuals at high-risk of gun violence to resources using trusted community figures: Barbers. YOACAP will train barbers in West, Southwest and North Philadelphia to identify their clients who are at-risk of gun violence and have conversations with and connect them to YOACAP case manager or other services. In addition, YOACAP will expand slots in their building trades pre-apprenticeship program for individuals highly at-risk of engaging in gun violence.

Position Summary

The Case Manager will staff the hotline and field inquiries from barbers, community members and youth. The Case Manager will help youth and community members understand what programs and resources are available to them and assist them with navigating the process of obtaining services. While for some individuals, just being aware of a program or resource maybe sufficient, others may need one-on-one assistance with accessing services and overcoming barriers. For example, the Case Manager may help individuals complete online application, call agencies or organizations, or gather the necessary paperwork. If a young person is referred to YOACAP by a barber, family member, or other community members, the Case Manager will work with the youth and supporters to understand their needs and develop a plan to address barriers to receiving services. The Case Manager may enroll a young person in one of YOACAP's existing programs or provide a warm referral to a partner organization. The Case Manager will also follow up with youth to ensure they are receiving services and address barriers as they arise.

Full time benefits package including:

• Medical, Dental, and Vision
• Short-term Disability (STD)
• Long-term Disability (LTD)
• Employee Assistance Program (EAP)
• Flexible Spending Accounts
• PTO and 14 Paid Holidays per year

The candidate for this position may be subject to any of the following screenings as part of the pre-employment process: Motor Vehicle Report (MVR), PA Criminal Background Check, PA Child Abuse Clearance, FBI fingerprint, and drug/alcohol screen.