Care Coordinator Officer

Inkhanyeti Solutions; Johannesburg; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Inkhanyeti Solutions in Johannesburg is seeking a Care Coordinator to support patients and clinicians across supported projects. The role focuses on identifying and onboarding complex patients, coordinating care with a multidisciplinary team, and guiding patients and families through treatment plans.

You’ll build strong relationships with healthcare providers at all levels, manage care logistics, and educate patients about resources and options for managing their health in a start-up environment.

Qualifications

• Bachelor of Clinical Medical Practice or Nursing degree with 5 years industry experience.
• At least 2 of the following: 3+ years clinical experience, care management experience, multidisciplinary team experience.
• Valid HPCSA registration.

Responsibilities

• Perform health assessments to identify patient risk factors.
• Propose interventions to influence patient risk as predefined.
• Manage care for complex patients by building relationships with patients and families.
• Monitor patient progress through interactions with patients and clinicians.
• Promote behaviour change to improve treatment compliance and condition management.
• Coordinate care including social services and documentation.
• Assist in navigating benefits and resolving conflicts in patient care.
• Liaise with care team and maintain relationships with external providers.
• Develop clinical processes and templates to improve team performance.

Skills

Clinical experience

Care management

Multidisciplinary teamwork

HPCSA registration

Education

Bachelor of Clinical Medical Practice or Nursing

Job description

Our client is looking for Care Coordinators to assist patients and clinicians in the projects we support. The Care Coordinator would actively identify and onboard complex patients, facilitating the ongoing care of these patients in an appropriate care setting, in collaboration with the consortium multidisciplinary team, patient, family, and local community services. This requires the building and maintaining of excellent relationships with all levels of healthcare providers and patients. The Care Coordinator is effectively responsible for scheduling, organizing, and managing all aspects of a patient’s healthcare maintenance and treatment. Duties include, amongst others, helping patients complete paperwork, communicating with the healthcare team about a patient’s treatment plan, and educating patients about resources and options for managing their health.

YOU MUST BE: Proactive, organised, diligent, assertive, an excellent communicator, and socially conscious.

YOU MUST WANT TO: Be inquisitive, ask questions, think broadly, and challenge your teammates. Make a difference. Help us to change the health care system using your clinical knowledge and organisational skills. You must want to work in a start-up environment. We work hard but have fun. If you don’t want to work hard, don’t apply. We are committed and passionate, are you?

YOU MUST BE ABLE TO: Lead, learn quickly, work fast, think big, deliver precisely, iterate, be lean, and prove yourself. Your clinical knowledge must be sound. You must be able to challenge the status quo if it is not working and have the courage to fix it. In addition, you should have a broad range of skills, work hard, and be smart. You can find answers fast and enjoy the process of building something new. You must be able to work comfortably with all levels of healthcare professionals, from social workers to nurses to GPs to specialists. You must be comfortable with Word, Excel, and learning new systems.

Job Description

WHAT WE NEED YOU TO DO:

• Perform health assessments on patients to identify individual patient risk factors
• Propose interventions as pre-defined to influence individual patient risk
• Actively participate in the management of complex patients by building good relationships with the patient and their family
• Monitor patient progress through ongoing patient and clinician interactions
• Promote behaviour change to ensure greater treatment compliance and condition management
• Coordinate the integration of care, including social services
• Assist in navigating additional benefits
• Arbitrate and resolve conflicts and interface with problems that arise in patient care.
• Coordination of Care:
  • Regular liaising and communication with the care team (including clinicians, hospital, family members, counsellors, and admin staff)
  • Assistance in the documentation of clinical information
  • Maintain relationships between external treating providers, the consortium’s multidisciplinary team, and the management team
  • Build teams in the healthcare industry – being able to inspire teamwork at all levels to ensure optimal outcomes for the patient and the team
  • Understand the team’s operational processes to improve
  • Clinical process development:
    • Understanding the clinical process and engaging with clinical data to understand the issues
    • Provide clinical input into a broad range of clinical developmental work, including development of templates and processes to improve the working of the team and the patient outcomes they produce
    • Actively contribute to improvements to ensure the success of the bigger team.

Qualifications and experience required

• Clinical Associate or Registered Nurse: Bachelor of Clinical Medical Practice/ Degree in Nursing 5 years of industry experience with a minimum of 2 or more of the following:
  • 3 or more years of clinical experience
  • Care Management or similar experience
  • Multidisciplinary team experience
• Valid HPCSA registration.