Canteen Manager

Winning Form; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Winning Form Durban is seeking an experienced F&B Operations Manager to lead daily food and beverage activities across kitchen, dining and service areas.

You will oversee compliance with health and safety standards, cash-up accuracy, stock control, budgeting, and staff performance while delivering top-notch customer service and profitable operations. You will coordinate resources during peak periods and events to ensure timely service and best guest experience.

Qualifications

• 3 years experience in the Food & Beverage industry.
• A valid driver's license.

Responsibilities

• Ensure health and safety regulations for food prep and service, and maintain kitchen/service areas.
• Ensure internal F&B processes are followed.
• Keep the GAAP system running at all times.
• Maintain F&B facilities including kitchen, storage, dining and bar areas; keep areas clean and stocked.
• Coordinate cash-up processes to report sales accurately.
• Monitor food preparation, portions and presentation to meet quality standards.
• Coordinate kitchen and service resources for cost-effective, timely service.
• Manage F&B cost and budget to maximise profitability and targets.
• Manage stock control for F&B: deliveries, wastage, packaging, and storage.
• Maintain stock records using GAAP; address variances and corrective actions.
• Schedule resources and duties during busy periods and events.
• Manage all F&B staff and conduct performance reviews.
• Ensure customer service excellence and address complaints; build customer relationships.
• Submit daily/weekly/monthly F&B reports.
• Collaborate with Betting Branch Manager on customer experience improvements.

Skills

Reporting

Stock control

Resource Management

Finance management

Cost control

Education

Driver's license

Tools

GAAP Software

Job description

Skill Set

• Reporting
• Stock control
• Resource management
• Finance management
• Cost control

Responsibilities

• Ensure compliance with health and safety regulations regarding food preparation and serving, building maintenance in kitchen and service areas
• Ensure internal F&B processes are followed
• Ensure the GAAP system is up and running at all times
• Ensure the F&B facility is well maintained at all times, clean, tidy work and service areas. This includes the entire kitchen area, freezer/fridges/storerooms/service areas/dining areas/bar area. Ensure the cutlery and crockery is clean and in good condition for use by customers.
• Ensure cash up processes are followed in order to accurately account for/disclose and report on sales
• Monitor food preparation, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner and according to quality standards
• Coordinate kitchen and service resources to ensure economical use of food, timely preparation and optimal service delivery
• F&B canteen cost and budget management to ensure maximum profitability. Financial management of F&B targets for the canteen, cash and stock control.
• Manage the stock control function related to F&B in terms of scheduling and receiving food and beverage deliveries. Ensure stock is maintained at a good standard- declare F&B stock wastages and breakages to dispense of expired stock. Ensure F&B stock is neatly packaged to preserve the stock and keep it in a neat and tidy condition, stored in appropriate locations.
• Maintain accurate record of stock (food and equipment/ inventories/crockery/ cutlery) utilizing the relevant software system (GAAP). Account for variances and shortages as well as corrective action and intervention. Ensure stock control, stock reconciliation, stock recording and stock reporting is accurate and well managed. This includes front and back office stock.
• Schedule resources and assign duties taking into account busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Manage all Food and Beverage staff at the canteen. This includes Stock Controller, Store men, F&B Supervisors, and management of the waitrons/cashiers as well as kitchen staff which includes chefs/grillers/kitchen coordinators/scullers etc. Ensure F&B staff conduct is acceptable and follow relevant disciplinary actions to address concerns.
• Establish standards for optimal staff performance and conduct performance reviews. Ensure poor performance management takes place with staff that underperform.
• Ensure superior customer service and customer experience. Pro-actively address customer complaints and ensure customer feedback is positive. Build strong relationships with regular customers/punters.
• Ensure timeous submission of daily, weekly, monthly F&B reports
• Work closely with Betting Branch Manager to enquire about customer experience and areas of improvement to ensure that F&B experience attracts and retains customers/punters.

Qualifications

• A valid drivers license
• 3 years experience in the Food & Beverage industry

Required Skills

• Cost control
• Finance management
• Reporting
• Resource Management
• Stock control

About Us

Winning Form was founded in 1987 and has since grown to become a prominent brand in South Africa. Over the years, Winning Form has expanded to include four other companies, SplashOut, Star Merchant, Star Bar & Café and Racing Distribution, making it a large and dynamic brand with a wide range of expertise.

The Winning Form Group has created an environment where our Team can thrive. We believe in fostering a culture of collaboration, innovation, and excellence. Our Team is made up of talented individuals who are passionate about their work and committed to delivering the highest quality results.

As a part of our Team, you will have the opportunity to work on exciting projects, collaborate with Team Members from different areas of the business, grow with our development plans and contribute to the success of the Wining Form Group.

Job Info

• Job Identification 2404
• Job Category Operations
• Posting Date 08/13/2026, 01:34 PM
• Locations 6, Durban, KwaZulu-Natal, 4320, ZA (On-site)
• Apply Before 09/13/2026, 01:34 PM
• Roster Yes