Call Centre Agent - Randburg

Impact HR; Gauteng; On-site; ZAR 66,000 - 90,000; Full time

Benefits offered by this job

Competitive Basic Salary with an Uncah

Uncapped Commission Structure

Incentive Programs for top performers

Training and Development

Career Advancement Opportunities

Work-Life Balance: Flexible shifts

Job summary

Impact HR is seeking dynamic Outbound Sales Agents to promote energy contracts to residential and business customers. You will reach out to prospects, assess needs, and present tailored energy solutions, driving appointments and sales.

The role requires excellent English, strong communication, and the ability to work in a fast-paced, target-driven environment. A familiarity with the UK market is advantageous, with flexible shifts and competitive earning potential.

Qualifications

• Excellent communication and negotiation skills with a strong English accent.
• Call centre / sales experience preferred.
• Familiarity with UK market and business environment is advantageous.

Responsibilities

• Make outbound calls to potential customers to sell energy contracts.
• Identify customer needs and offer suitable energy solutions with benefits.
• Maintain understanding of energy plans, tariffs, discounts, terms, and regs.
• Provide exceptional customer service and qualify leads.
• Secure appointments and meet monthly targets.
• Follow regulatory guidelines and company policies.

Skills

Communication

Negotiation

Fluent English

Education

Matric

Bachelor's degree

Tools

CRM software

Job description

Are you passionate about Sales?

Join our dynamic sales team!

We are seeking dynamic, motivated, and results-driven Outbound Sales Agents to join our team in promoting and selling energy contracts to residential and business customers. This role is ideal for individuals with strong sales skills, excellent communication abilities, and a customer-focused attitude. As an Outbound Sales Agent, you will play a key role in reaching out to prospective customers, understanding their energy needs, and offering tailored energy solutions to meet those needs.

Responsibilities:

• Make outbound calls to potential customers using warm leads, cold calls, and referrals to sell energy contracts.
  
• Identify and assess customer needs and offer the most suitable energy solutions while explaining contract benefits and cost savings.
• Maintain a comprehensive understanding of energy plans, including tariffs, discounts, terms, and regulatory requirements.
  
• Provide exceptional customer service.
• Qualify leads and secure appointments with interested clients
• Meet and exceed monthly appointment targets
  
• Adhere to all regulatory guidelines and company policies related to energy sales, including providing accurate and transparent information to customers.
  

Requirements:

• Excellent communication and negotiation skills/Excellent accent/ Fluent English
• Call Centre/ Sales Experience
• Strong understanding of the UK market and business environment
• UK Sales experience will serve as an advantage
• Ability to work in a fast-paced, target-driven environment
• Proficient in using CRM software and basic computer applications
  
• Matric. Bachelor's degree in a related field will serve as an advantage

Benefits

• Competitive Basic Salarywith an Uncapped Commission Structure
• Incentive Programs for top performers
• Training and Development: Comprehensive training on energy products and sales techniques
• Career Advancement Opportunities within the sales team and other departments
• Work-Life Balance: Flexible shifts available depending on operational requirements

Working Hours

10 a.m. - 9 p.m.

Salary:

Basic- R7000 p.m