CALL CENTER AGENTS / DATA CAPTURER

Kabstrading Co; Richards Bay; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Kabstrading Co is seeking a customer service professional in Richards Bay to manage high volumes of calls with efficiency. You will follow scripts, identify customer needs, and research issues to provide effective solutions or alternatives.

Upselling opportunities should be seized when they arise, and you will adapt to various personality types while maintaining strong listening and communication skills. The role emphasizes excellent verbal communication, responsiveness, and a customer-centric

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Customer focus and adaptability to different personality types
• Strong phone and verbal communication skills along with active listening

Job description

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Customer focus and adaptability to different personality types
• Strong phone and verbal communication skills along with active listening.