BUTLERS

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Crew Life at Sea Ltd. is hiring a Butler to deliver high-end guest service aboard our luxury cruise operations in Cape Town.

You will greet guests, escort them to their staterooms, and provide personalized assistance including unpacking, dining service, and laundry coordination. You will anticipate guest needs, maintain pristine staterooms and public areas, and work closely with crew to ensure seamless service.

Qualifications

• Experience as a Butler in luxury hotel or cruise line is required.
• Strong communication and interpersonal skills are essential.
• Grooming and presentation must be impeccable.
• Attention to detail and the ability to anticipate guests' needs are critical.
• Fluency in English; knowledge of additional languages is a plus.
• Ability to pass background checks and obtain certifications.
• Flexible to work evenings, weekends, and holidays.

Responsibilities

• Greet guests on arrival and escort to staterooms.
• Provide personalized service including unpacking, meals, and laundry coordination.
• Anticipate guests' needs to ensure a seamless experience.
• Maintain cleanliness and organization of staterooms and public areas.
• Ensure safety and security of guests and belongings at all times.
• Communicate effectively with crew for smooth service delivery.
• Assist with planning and executing guest events and activities.
• Handle inquiries and resolve issues promptly and professionally.
• Maintain professionalism and confidentiality at all times.

Skills

Excellent communication

Impeccable grooming

Attention to detail

Work well under pressure

Fluent in English

Background check clear

Flexible schedule

Job description

Position: Butler

Key Responsibilities:

• Greet and welcome guests upon arrival and escort them to their staterooms
• Provide personalized and attentive service to guests, including but not limited to: unpacking and packing luggage, arranging and serving meals and drinks, and coordinating laundry and dry cleaning services
• Anticipate guests' needs and preferences to provide a seamless and personalized experience
• Maintain the cleanliness and organization of staterooms and public areas, including restocking of amenities and supplies
• Ensure the safety and security of guests and their belongings at all times
• Communicate effectively with other crew members to ensure smooth and efficient service delivery
• Assist with the planning and execution of special events and activities for guests
• Handle guest inquiries and resolve any issues or concerns in a timely and professional manner
• Maintain a high level of professionalism and confidentiality at all times

Qualifications:

• Minimum of 2 years of experience as a Butler in a luxury hotel or cruise line
• Excellent communication and interpersonal skills
• Impeccable grooming and presentation
• Strong attention to detail and ability to anticipate guests' needs
• Ability to work well under pressure and in a fast-paced environment
• Fluent in English, knowledge of other languages is a plus
• Must be able to pass a background check and obtain necessary certifications
• Flexibility to work evenings, weekends, and holidays as needed