Business Ops Analyst

Boardroom Appointments; Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Boardroom Appointments is seeking a Business Operations Analyst to support the lending product, ensuring smooth customer and partner experiences. The role is highly analytical with strong problem-solving capabilities and close collaboration with operations and testing teams.

The ideal candidate has 3 years in business operations, IT diploma or related qualification, and solid data analytics skills using Power BI or Excel. Excellent communication and multitasking abilities are valued.

Qualifications

• 3 years in Business Operations.
• Data analytics using Power BI or MS Excel.
• Strong written and verbal communication.

Responsibilities

• Calculate and process offer restructures, settlement requests and rebates.
• Efficiently resolve customer offer queries.
• Monitor and ensure system hygiene.
• Investigate system issues and track until resolution.
• Support Partner Qlikview reporting.
• Liaise closely with Partner Operations teams.
• Work closely with test team to test and approve new functionality before production.

Skills

Power BI

MS Excel

Data analytics

Stakeholder communication

Education

IT Diploma

Tools

Power BI

MS Excel

Job description

We are looking for a Business Operations Analyst able to efficiently support the operations of our lending product to
ensure smooth Customer and Partner experiences. The ideal candidate is highly analytical with deep problem-solving
capabilities.

Duties and responsibilities:

• Calculate and process offer restructures, settlementrequests and rebates
• Efficiently resolve customer offer queries
• Monitor and ensure system hygiene
• Investigate system issues and track until resolution
• Support Partner Qlikview reporting
• Liaise closely with Partner Operations teams
• Work closely with test team to test and approvenew functionality before production

Qualifications and experience:

• IT Diploma preferrable or qualification inOperations or Technology
• 3 years in Business Operations
• Data Analytics using Power BI or MSExcel Foundation technical skills (Ability tounderstand a system and database)
• Ability to manage high-paced and agileenvironment
• Good communication skills written and verbal
• Ability to develop good working relationships withvarious stakeholders
• Excellent multitasking skills are advantageous