Business Operations Manager: Property

Brightcitytalent; Johannesburg; Vor Ort; ZAR 600.000 - 900.000; Vollzeit

Zusammenfassung

Brightcitytalent in Johannesburg is seeking a hands-on Business Operations Manager to act as the MD’s operational right hand in a busy residential property portfolio. You will own end-to-end tenant pipelines, oversee vendor relationships, support leasing activities, and drive system improvements across property software and processes.

This full-time, office-based role requires a proactive, detail-minded generalist who can balance competing priorities and maintain high standards of accuracy and

Qualifikationen

• 3+ years in an operations, office management, or business administration role with end-to-end process ownership.
• Strong ability to analyse workflows and translate requirements into system rules.
• Exceptional numerical accuracy for deposits and reconciliations.
• Excellent written English and ability to work with CRMs, spreadsheets, and messaging tools.
• Highly organized generalist capable of managing multiple moving parts.

Aufgaben

• Oversee end-to-end tenant application pipelines, document verification, credit checks, lease generation, and deposit reconciliation.
• Manage lead allocation, track letting agent performance, and ensure rapid response times across viewings.
• Triage escalated tenant queries and maintain knowledge bases for automated communication channels.
• Coordinate unit transfers, move-out inspections, parking registers, and dispute resolutions with live-in teams.
• Own monthly property software loading lists (leases, transfers, fees) and reconcile weekly pricing and vacancies.
• Lead power-user for custom operational software; define workflow specs, test updates, and drive process improvements.
• Support the MD by holding site staff and suppliers accountable to performance standards.

Kenntnisse

Process ownership

Systems mindset

Admin precision

Communication

CRM experience

Self-motivation

Background checks

Tools

CRM software

Spreadsheets

Messaging platforms

Jobbeschreibung

An established residential property group managing hundreds of unique residential units in Johannesburg CBD is seeking a hands‑on, systems‑oriented Business Operations Manager to act as the Managing Director’s operational right hand.

KEY RESPONSIBILITIES

• Operations & Vetting Ownership: Oversee end-to-end tenant application pipelines, document verification, credit checks, lease generation, and deposit reconciliation.

• Sales & Agent Coordination: Manage lead allocation, track letting agent performance/stats, and ensure rapid response times across viewing schedules.

• Customer Care Oversight: Triage escalated tenant queries and maintain knowledge bases for automated communication channels.

• Tenancy Lifecycle: Coordinate unit transfers, move-out inspections, parking registers, and dispute resolutions alongside live-in building teams.

• Financial Administration: Own monthly property software loading lists (leases, transfers, fees) and reconcile weekly pricing and vacancy schedules.

• Systems & Process Improvement: Act as the lead power-user for custom operational software—defining workflow specs, testing updates, and optimizing business processes.

• Team Leadership: Support the MD in holding site staff and suppliers accountable to performance standards.

REQUIREMENTS & COMPETENCIES

• Minimum 3+ years in an operations, office management, or business administration role with end-to-end process ownership. (Property management is an advantage).

• Systems Mindset: Strong ability to analyse workflows, spot operational gaps, and translate requirements into clear system rules.

• Administrative Precision: Exceptional numerical accuracy (deposits, pro‑rata rent, reconciliations).

• Communication & Tech Skills: Excellent written English, strong interpersonal judgment, and complete comfort working in CRMs, spreadsheets, and messaging platforms.

• Self-Driven Generalist: Highly organized with a "get-it-done" attitude to manage multiple moving parts independently.

• Background Checks: Valid driver’s licence, clear criminal record, and contactable references

This role will suit an operational generalist who excels at process ownership, systems improvement, and coordinating people. This is full time office based role with regular visits to the properties.