Operations Manager

Hire Resolve; Cape Town; On-site; ZAR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary based on experience

Job summary

A leading technology firm in Cape Town is seeking an Operations Manager to oversee high-level HR duties, improve organizational processes, and lead teams. The position requires a bachelor’s degree in operations management or Electrical Engineering, with over 5 years' UPS and battery technology expertise. The role emphasizes developing operational policies, maintaining stakeholder relationships, and driving business transformation. Competitive salary based on experience. This position offers an opportunity for career advancement within a dynamic team.

Qualifications

• 5+ years of function-related experience with UPS and batteries.
• 2-5 years of experience leading teams.
• Experience with certifications related to UPS systems is a plus.
• 5+ years function related UPS and batteries experience.
• 2-5 years leading teams.

Responsibilities

• Develop and implement operational policies to enhance company vision.
• Oversee budgeting, reporting, planning, and auditing.
• Maintain relationships with internal and external stakeholders.
• Drive business transformation for inclusion and compliance.
• Establish governance processes to ensure objectives are achieved and resources are used responsibly.
• Lead and/or support the implementation of business compliance and risk programs.
• Maintain relationships with stakeholders and prioritize customer service.
• Lead and manage teams to drive a performance culture.
• Drive transformation with a focus on inclusion in all people related processes.
• Provide technical guidance on UPS and battery sizing for solutions.
• Provide onsite UPS sales support with technical questions for sizing.
• Be available as needed to minimize disruption to the business.

Skills

Leadership

Problem-solving

Communication

Technical support

Education

Bachelor’s degree in operations management or related field

Bachelor’s degree in Electrical Engineering

Tools

UPS systems

Job description

Hire Resolve's client is seeking an Operations Manager who will be a key part of the management team and oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures. They also analyse and improve organizational processes, and work to improve quality, productivity and efficiency. Mainly focused on overseeing the organization’s ongoing operations and procedures. They are in charge of providing inspired leadership for the operations of the of business, which involves making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures. They also assist Human Resources department with recruiting, when necessary, and help promote a company culture that encourages morale and performance.

In general, Operations Managers specialize in one or more aspects of a business and oversee operations within the relevant department.

Responsibilities

• Develop, implement and review operational policies and procedures that promote company culture and vision.
• Oversee budgeting, reporting, planning, and auditing.
• Identify and address problems and opportunities for the company.
• Support worker communication with the management team. Be able to accept criticism and build a forward strategy from it.
• Establishing governance processes to ensure that objectives are achieved, risks are managed appropriately, and the organisation’s resources are used responsibly
• Where necessary, lead and/or support the implementation of business compliance and risk programs.
• Maintain relationships of trust and respect with key internal and external stakeholders. Customer service needs to be a primary focus, for both existing customer and future prospects.
• Lead and manage teams, ensuring that people related issues are dealt with in the appropriate manner, ensuring that a performance culture is driven throughout the business.
• Drive transformation in the business, with a view of inclusion, ensuring that the relevant transformation requirements of EOH are supported in all people related processes.
• Deep understanding of UPS and batteries (VRLA and Lithium-Ion) technologies, including online, offline, and line-interactive systems. Familiarity with various brands and models, including configuration and troubleshooting to be the technical support and guidance for the technicians when troubleshooting
• Onsite UPS sales support when salespeople are selling solutions, by addressing customer technical questions and specifications for sizing of the solution, both UPS and battery requirements, according to load, future expansion and conversion of solution from VRLA to Lithium.
• Must be available as and when the business requires, to ensure customer satisfaction and minimal disruption to their business, at all times.

Minimum Requirements

• Bachelor’s degree in operations management or related field
• Bachelor’s degree in Electrical Engineering, Electronics, or a related field.
• Certifications related to UPS systems (e.g., Certified UPS Technician, electrical safety certifications) are a plus
• Function related (UPS and batteries) experience: 5+ years
• Leading teams: 2-5 years

Benefits

• Competitive salary based on experience.

IFyou meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [e-mail]

You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve. If you meet the above requirements we will contact you within 3 working days.