Business Enablement Manager: Commercial Pricing & Operational Analytics

King Price; Pretoria; On-site; ZAR 1,100,000 - 1,700,000; Full time

Job summary

King Price Insurance is seeking a Business Enablement Manager for Commercial Pricing & Operational Analytics in Pretoria. The role combines pricing science with operational analytics to drive cost efficiency, service quality and conduct outcomes across Operations.

You will own pricing models for Commercial lines and deliver MI, forecasting and insights to Operations, QA, Customer Success and Claims. Leadership responsibilities include developing analysts and ensuring data quality across systems.

Qualifications

• Minimum 8 years of short-term insurance experience in South Africa.
• BSc / BCom (Hons) in Actuarial Science or related fields; Masters preferred.
• At least 5 years of hands-on technical commercial pricing experience.
• 2 years managing analysts or actuarial students.

Responsibilities

• Own the technical rating models for Commercial lines: build, calibrate, document and maintain them.
• Run rate adequacy reviews by product and segment; implement rate changes with impact analysis.
• Monitor price delivery vs. technical price and report drift.
• Provide pricing input to new products and broker/partner deals with scenario analysis.
• Support Actuarial Function with pricing inputs for reserving and planning.
• Own core operational MI for Operations, QA, Customer Success and Claims: service levels, productivity and leakage.
• Forecast volumes and capacity to support staffing decisions.
• Run root-cause analyses and quantify the value of fixes.
• Contribute analysis to board packs and regulatory reporting.
• Set data definitions and a single source of truth for metrics.
• Partner with IT on data access across systems.
• Lead and develop Pricing/Analytics Analysts; support exams.
• Peer-review models and manage model risk.
• Set priorities with stakeholders.

Skills

Analytical skills

Numerical skills

Problem solving

Attention to detail

Data analysis

Actuarial modelling

Clear communication

Time management

Independent work

Team collaboration

Proactive

Accountable

Results-oriented

Continuous learning

Education

BSc / BCom (Hons) in Actuarial Science

Masters preferred

Job description

We are looking for aBusiness Enablement Manager: Commercial Pricing & Operational Analytics

Company: King Price Insurance

Purpose of the role

This role owns technical pricing for Commercial lines and turns operational data into decisions that improve cost, service and conduct outcomes across Operations. It has two equal halves. Commercial Pricing: set, monitor and defend rates so Commercial business is written at an adequate, fair and competitive price. Operational Analytics: give Operations, QA, Customer Success and Claims the measurement, forecasting and insight they need to run the business, and close the loop between what operations see and what pricing assumes.

Key responsibilities:

Commercial Pricing

• Own the technical rating models for Commercial lines (property, motor fleet, liability, engineering and related covers): build, calibrate, document and maintain them.
• Run rate adequacy reviews by product and segment; recommend and implement rate changes with a clear view of loss ratio, expense and margin impact.
• Monitor written-versus-technical price, rate change achieved, retention, conversion and portfolio mix; report drift early.
• Provide pricing input to new products, product changes and broker or partner deals, including scenario and sensitivity work.
• Support the Actuarial Function with pricing inputs for reserving, reinsurance and business planning.

Operational Analytics

• Support and own the core operational MI for Operations, QA, Customer Success and Claims: service levels, productivity, quality, complaints, claims cycle times and leakage.
• Forecast volumes and capacity to support staffing and workforce decisions.
• Run root-cause and experiment-style analysis on operational problems; quantify the value of fixes before and after.
• Contribute analysis to the Operations section of the board pack and to regulatory and conduct reporting.

Leadership

• Set data definitions, quality checks and a single source of truth for the metrics the team publishes.
• Partner with IT and data teams on data access across Personal and Commercial systems.
• Lead, coach and develop the Commercial Pricing Analyst and Operational Analytics Analyst, including support for professional exams.
• Peer-review all material models and analysis before release; own the team's model risk.
• Set priorities with stakeholders and say no to low-value work.

Requirements:

• At least 8 years experience working in short term insurance, in South Africa
• BSc / BCom (Hons) in Actuarial Science, Mathematics, Statistics, Engineering, CA, CFA or similar. Masters preffered
• 5 years hands-on technical commercial pricing experience
• 2 years managing analysts or actuarial students

Skills & Attributes:

• Strong analytical, numerical, and problem-solving skills
• Attention to detail and accuracy
• Proficiency in data analysis and actuarial modelling
• Ability to interpret and communicate complex information clearly
• Strong organisational and time management skills
• Ability to work independently and collaboratively
• Proactive, accountable, and results-oriented
• Commitment to continuous learning and professional development