Business Development Specialist

Indwe Broker Holdings; Durban; On-site; ZAR 300,000 - 420,000; Full time

Job summary

A leading insurance brokerage firm in Durban is seeking an experienced professional to identify and nurture new business opportunities, manage client onboarding, and expand market presence. Ideal candidates will have a degree in Marketing or Business Management and extensive experience in sales and lead generation. Strong communication skills and industry knowledge are essential. This permanent position offers growth potential within a dynamic team.

Qualifications

• 3-7 years of experience in Sales and Business Development.
• FAIS compliance and passed exam RE: Representatives.
• Insurance and Brokerage Industry Experience.

Responsibilities

• Identify and nurture new business opportunities.
• Manage onboarding experiences for new clients.
• Capture new business leads on management portals.
• Develop and maintain strong relationships with key brokers, agencies, and underwriters
• Monitor and refine activation processes for speed, efficiency and scalability
• Report on KPIs and provide enhancements based on client feedback and activation data

Skills

Lead activation process

Client onboarding

Excellent communication skills

Negotiation ability

Analytical skills

CRM platform familiarity

Networking

Digital lead generation

KPI reporting

CRM usage

Lead management portals

Education

Relevant diploma/degree in Marketing

Higher certificate in Insurance NQF5

Business Management/Insurance advantageous

FAIS compliance

RE Representatives exam

Tools

CRM platforms

Advanced Excel

Advanced Excel

Job description

Overview

To identify, generate, and nurture new business opportunities through strategic lead generation activities and professional networking, adhering to the company’s leads management procedures. The individual will play a critical role in expanding the company’s client base, strengthening market presence, and supporting business growth in Indwe Risk Services.

Office Location: Durban

Employment Type: Permanent

Education Minimum

• Matric;
• Relevant diploma/degree in Marketing
• Business Management, or Insurance advantageous
• FAIS compliance
• Passed exam RE: Representatives

Experience Minimum

• 3 - 7 Years

Ideal Education

• Higher certificate in Insurance NQF5

Ideal Experience

• 3-5 years experience in sales
• Business development or lead generation preferably in Insurance
• Proven success in generating and qualifying leads
• Experience in networking, business forums, or referral-based sales
• Familiarity with leads management portals and CRM platforms
• Exposure to digital lead generation (social media, email campaigns, events) is advantageous

Skills

• Lead the end-to-end activation process for the acquisition of new insurance clients and partners
• Ensuring timely and high-quality onboarding experiences; Ensure all data, documentation, and compliance checks are completed
• Representing the company at golf days, broker functions, and other insurance-related events
• Computer Literacy(Outlook, Word and Advanced Excel)
• Act as a trusted point of contact for high-value clients during the onboarding phase
• Develop and maintain strong relationships with key brokers, agencies, and underwriters
• Excellent communication and presentation skills (verbal & written)
• Strong negotiation and persuasion ability
• Ability to establish rapport and build long-term relationships
• Goal-driven, resilient, and persistent in pursuing opportunities
• Analytical with strong research and prospecting skills
• Coach and support team members to meet performance metrics and client satisfaction goals
• Monitor and refine activation processes for improved speed, efficiency, and scalability
• Report on KPIs and suggested enhancements based on client feedback and activation data
• New business leads must be captured on Leads Management Portals, for tracking, reporting
• Flag and help resolve any issues that could delay onboarding or affect client satisfaction

Knowledge

• Insurance and Brokerage Industry Experience
• Technical and comprehensive Commercial and Individual Insurance Product Knowledge
• Legal Requirements of the Insurance Industry
• Knowledge of Specialist Liability
• Regulatory requirements of the insurance industry including POPIA
• Lead activations, marketing and sales principles
• Knowledge of insurance products and value-added products and services

Personal attributes

• Interpersonal effectiveness
• Ability to effectively adapt to change
• Influential and self motivated
• Enthusiasm; Result orientated / Deadline orientated
• Ability to work under pressure
• Perseverance
• Interpersonal effectiveness
• Work according to set policies and procedures
• Creative, innovative, business honesty and integrity
• Ability to work as part of a team
• Professional presence and confidence in client-facing situations
• Entrepreneurial mindset with proactive approach
• High integrity and customer-centric focus
• Adaptability and ability to thrive in a target-driven environment