Business Development/Key Account Manager

Switch Recruit; Wes-Kaap; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Switch Recruit in Cape Town seeks an experienced logistics professional to own an existing customer portfolio, ensuring excellent service delivery and strong client relationships while pursuing new business targets.

You will supervise two staff members (an Airfreight Controller and a Driver) and coordinate sales and operations to meet customer requirements, improve processes, and contribute to the branch’s overall success.

Qualifications

• 4–5 years of airfreight experience in a similar role.
• Solid operational background within airfreight.
• Experience in customer relationship management or sales within airfreight.
• Ability to manage staff while balancing operations and customer-facing duties.

Responsibilities

• Manage and maintain an existing portfolio of customers, ensuring consistent service delivery.
• Source new business.
• Build and strengthen relationships with existing clients while identifying opportunities to grow accounts.
• Oversee the day-to-day operations of the Cape Town office, ensuring operational efficiency and effective service delivery.
• Manage and support two staff members, including an Airfreight Controller and a Driver.
• Coordinate sales and operational activities to meet customer requirements efficiently and professionally.
• Identify opportunities to improve processes, strengthen customer retention and contribute to the branch’s success.

Skills

Customer relationship management

Key account management

Sales

Staff management

Job description

The successful candidate will take ownership of an existing customer portfolio, ensuring excellent service delivery while developing and maintaining strong client relationships. You will also be responsible for a new business sales target with the opportunity to manage 2 staff members.

Duties

• Manage and maintain an existing portfolio of customers, ensuring consistent service delivery and customer satisfaction.
• Source new business.
• Build and strengthen relationships with existing clients while identifying opportunities to grow accounts and generate additional business.
• Oversee the day-to-day operations of the Cape Town office, ensuring operational efficiency and effective service delivery.
• Manage and support two staff members, including an Airfreight Controller and a Driver.
• Coordinate sales and operational activities to ensure customer requirements are met efficiently and professionally.
• Identify opportunities to improve processes, strengthen customer retention and contribute to the overall success of the branch.

Requirements

• Minimum 4 - 5 years of experience within the airfreight industry, within a similar role.
• A solid operational background within airfreight is essential.
• Previous experience in customer relationship management, key account management or sales within the airfreight industry.
• The ability to manage staff while balancing operational responsibilities and customer-facing activities.