Business Analyst - Remote

Hire Resolve; South Africa; Remote; ZAR 600 000 - 900 000; Full time

Job summary

A leading recruitment agency's client in South Africa is seeking a Business Analyst to join their team remotely. This role involves research, requirements gathering, and ensuring customer satisfaction. The ideal candidate has 5+ years in performance improvement environments and 2+ years as a Senior/Lead Business Analyst. Responsibilities include participating in project walkthroughs and maintaining client relationships.

Qualifications

• 5+ years in performance improvement environments.
• 2+ years as a Senior/Lead Business Analyst.
• Experience with external clients/customers.

Responsibilities

• Perform research and requirements gathering under supervision.
• Participate in project walkthroughs and prepare use case descriptions.
• Ensure timely delivery of solutions according to customer needs.

Skills

Performance improvement

Client relationship management

Technical documentation

Process improvement design

Problem-solving

Job description

Hire Resolve's client is looking for a Business Analyst to join their Business Analysis team remotely, supporting the design and technical development of customized solutions using the Blueport Platform.

Responsibilities

• Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
• Prepare detailed use case descriptions for the development team to implement key functionality
• Perform product testing to ensure product quality is maintained.
• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
• Provide user training
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and
  objectives
• Prepare SLA or other reports required on client account status
• Provide first line support to clientsCollaborate with development team to create Statements of Work, where required
• Assist with challenging client requests or issue escalations as needed
• Find ways to increase quality of customer service

Requirements

• 5+ years in performance improvement environments.
• 2+ years as a Senior/Lead Business Analyst.
• Experience with external clients/customers.
• Track record of process improvement design using technology.
• Ability to write technical documentation (use cases, product references).
• Versatility and comfort in innovative, dynamic settings.

How to Apply

You may forward your CV to Gaby Turner at [e-mail] or you may forward your CV to [e-mail]