Business Analyst - Remote

Hire Resolve; Johannesburg; Remote; ZAR 600,000 - 750,000; Full time

Job summary

A consulting company is seeking an experienced Business Analyst to join their team remotely. The successful candidate will support the design and technical development of customized solutions while ensuring effective communication with clients. Responsibilities include researching requirements, performing product testing, and building strong client relationships. The ideal applicant should have over 5 years of experience in performance improvement and at least 2 years as a Senior Business Analyst, with strong technical documentation skills.

Qualifications

• Minimum 5 years in performance improvement environments.
• At least 2 years as a Senior/Lead Business Analyst.
• Experience with external clients/customers is crucial.

Responsibilities

• Perform research and requirements gathering for solutions.
• Participate in project walkthroughs and maintain product quality.
• Build strong client relationships and provide user training.

Skills

Process improvement

Technical documentation writing

Client relationship management

Job description

Hire Resolve's client is looking for a Business Analyst to join their Business Analysis team remotely, supporting the design and technical development of customized solutions using the Blueport Platform.

Responsibilities

• Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
• Prepare detailed use case descriptions for the development team to implement key functionality.
• Perform product testing to ensure product quality is maintained.
• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
• Provide user training.
• Build and maintain strong, long‑lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Prepare SLA or other reports required on client account status.
• Provide first line support to clients.
• Collaborate with development team to create Statements of Work, where required.
• Assist with challenging client requests or issue escalations as needed.
• Find ways to increase quality of customer service.

Requirements

• 5+ years in performance improvement environments.
• 2+ years as a Senior/Lead Business Analyst.
• Experience with external clients/customers.
• Track record of process improvement design using technology.
• Ability to write technical documentation (use cases, product references).
• Versatility and comfort in innovative, dynamic settings.

How to Apply

You may forward your CV to Gaby Turner at [e-mail] or you may forward your CV to [e-mail]